Director of UI Claims Operations Remote
Director of UI Claims Operations Remote
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a Director of UI Claims Operations to lead a high-performing team of Claims Managers and Hearing Coordinators. This role is important to ensuring operational excellence across client assignments desk volume management and compliance oversight. Youll serve as the liaison for large client implementations and sales discussions and act as the highest point of escalation for all UI-related inquiries before involving our teams.
You will also support managers during client-facing escalationsproviding strategic guidance resolution and maintaining a high standard of professionalism that reflects our commitment to client success. You will report to Experians Senior Director Unemployment Cost Management.
Qualifications :
- 3 years of experience in claims operations client services or related supervisory roles
- Knowledge of UI systems and SIDES compliance
- Excellent communication and escalation management skills
- Ability to thrive in a fast-paced client-facing environment
Additional Information :
Perks
- Great compensation package and 15% annual performance-based bonus
- You begin accruing 3 weeks of vacation per year starting on your first day
- 401K with a 4% company match
- Comprehensive health dental and vision plans.
- 5 sick days each calendar year.
- 12 paid company holidays and 2 paid volunteer days.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
