[BZA] Senior Salesforce Business Analyst
[BZA] Senior Salesforce Business Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Project the aim youll have
Our client is a leading e-commerce company specializing in fashion shoes accessories beauty i.e. a retail/online fashion platform.
Type of Project
- Projects often leverage technology to improve customer experience (e.g. virtual try-on/change in augmented reality 3D fitting rooms) to reduce returns and improve satisfaction.
- Also innovation in AI: generative content creation improved marketing campaign processes trend prediction etc
Key Points
- High Technological Maturity & Innovation: The company is heavily investing in innovative tech (AI AR digital avatars virtual fitting rooms) to enhance user experience and reduce inefficiencies. Someone joining can work at the cutting edge of retail tech.
- Scale & Impact Across Europe: The platform serves many markets so projects (like improving partner integrations or CRM/CRM-oriented Salesforce enhancements) will typically have a large user base and cross-border implications. Solutions built can scale and be impactful.
Position how youll contribute
- Analyze business processes and identify areas for improvement using Salesforce.
- Gather document and prioritize business requirements from stakeholders.
- Create user stories use cases and process maps.
- Collaborate with Salesforce administrators and developers to design solutions.
- Conduct testing of new functionalities (UAT SIT) and support deployment.
- Lead workshops and training sessions for end users.
- Prepare business and system documentation.
- Monitor the effectiveness of implemented solutions and recommend improvements
Qualifications :
Expectations the experience you need
- Proficient CRM B2B process excellence experience (sales service support/care) and process mapping skills.
- 8 years working on the Platform.
- Salesforce Administrator Certification.
- Salesforce Business Analyst Certification.
- Experience with agile methodologies (e.g. Scrum).
- Experience using process design tools (e.g. Signavio)
Additional Information :
Our offer professional development personal growth
- Flexible employment and remote work
- International projects with leading global clients
- Non-corporate atmosphere
- Language classes
- Internal & external training
- Private healthcare and insurance
- Multisport card
- Well-being initiatives
Position at: Software Mind Poland
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- Business requirements
- JD Edwards
- SDLC
- Systems Analysis
- Data Analysis Skills
