Intake Community Supports Specialist

Ankeny, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Intake Community Supports Specialist manages a queue of incoming documents to create new clients update existing clients and send interdepartmental tasks as needed in the Customer Relationship Management (CRM) system. This role requires frequent use of Provider Portals and multiple internal databases and document retrieval systems. This role operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $21.50/hr with weekly pay PTO and benefits available after 30 days of employment. Work hours are: Monday-Friday 8:00am-5:00pm with the potential of overtime.

Position Responsibilities may include but not limited to

Review incoming Medical Service Authorizations and Medical paperwork to create new clients update existing clients and close accounts as needed
Correspond and follow up with Agency Case Managers via email State Portal Messaging and phone calls for action items or needed information
Access clinical documentation via portal for use in obtaining authorization for services.
Troubleshoot and resolve account issues as required
Coordinate with internal business partners including but not limited to Logistics Customer Care Billing and Compliance
Assist other departments for Intake-related inquiries

Required Skills and Experience

Associates degree plus 1 year of data processing experience or 2 years data processing experience in a fast-paced medical or insurance environment
2 years medical background and 1 year of data processing experience
Proficient with Microsoft Office Suite Comfortability managing multiple screens/window and operation of computer equipment i.e. keyboard mouse webcam docking station.
Strong analytical skills with high attention to detail and accuracy
Ability to work independently think critically and use resources to guide work
Ability to navigate multiple computer systems applications and utilize search tools to find information
Strong verbal written and interpersonal communication skills
Ability to prioritize meet deadlines and adjust as needed in a fast-paced environment
Ability to achieve high production and quality standards
Ability to work effectively in both a team and individual environment
Ability to work effectively remotely and in-office as needed
Sincerity and passion for helping people
Prior experience adhering to company policies and showing core values

Preferred Skills and Experience

Associates or Bachelors degree in related field
Medical Billing terminology
Experience working in medical data processing coding physician office or other clinical/health information setting

Physical Requirements

Repetitive motions that include the wrists hands and/or fingers
Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus

Required Experience:

Position Responsibilities may include but not limited to

Review incoming Medical Service Authorizations and Medical paperwork to create new clients update existing clients and close accounts as needed
Correspond and follow up with Agency Case Managers via email State Portal Messaging and phone calls for action items or needed information
Access clinical documentation via portal for use in obtaining authorization for services.
Troubleshoot and resolve account issues as required
Coordinate with internal business partners including but not limited to Logistics Customer Care Billing and Compliance
Assist other departments for Intake-related inquiries

Required Skills and Experience

Associates degree plus 1 year of data processing experience or 2 years data processing experience in a fast-paced medical or insurance environment
2 years medical background and 1 year of data processing experience
Proficient with Microsoft Office Suite Comfortability managing multiple screens/window and operation of computer equipment i.e. keyboard mouse webcam docking station.
Strong analytical skills with high attention to detail and accuracy
Ability to work independently think critically and use resources to guide work
Ability to navigate multiple computer systems applications and utilize search tools to find information
Strong verbal written and interpersonal communication skills
Ability to prioritize meet deadlines and adjust as needed in a fast-paced environment
Ability to achieve high production and quality standards
Ability to work effectively in both a team and individual environment
Ability to work effectively remotely and in-office as needed
Sincerity and passion for helping people
Prior experience adhering to company policies and showing core values

Preferred Skills and Experience

Associates or Bachelors degree in related field
Medical Billing terminology
Experience working in medical data processing coding physician office or other clinical/health information setting

Physical Requirements

Repetitive motions that include the wrists hands and/or fingers
Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus

Required Experience: