Customer Account Manager EWIS

Job Summary

For Fokker Elmo the Customer Account Manager will maintain strong customer relationships ensuring that the customers needs and voice of the customer is communicated and effectively managed by the business. The Customer Account Managerwill focus on the diverse programmes.

Job Responsibilities

Relationship Management:
Lead site specific customer review meetings and manage first line dispute resolution with customers for the site.
Monitor performance delivery and quality performance issues and recoveries and resolve with site leadership team or escalate as appropriate to Commercial Manager.
Coordinate site specific customer initiatives requests and communications as agreed by Commercial Manager.
Provide support to strategic / global Customer meetings representing the specific site (PMR) as part of global one face to the customer team.
Voice of the customer on the site.

Demand Management:
Order Book Demand & Sales Management: Responsible for obtaining orders from customers in accordance with the agreed contract
Align customer demand with Commercial Manager and Program Director then communicate customer demand to Sales Inventory and Operations Planning (SIOP) process.
Support specific rate readiness actions at site and supplier levels to ensure preparedness.

Contract Management:
Responsible for ensuring the business adheres to its contractual obligations and inform customers of GKNs contractual limits.
Responsible for cash management and trade debtors.
Manage enabled material cost adjustments and requirements for the raw material
Co-ordinate and manage all claims maintaining a register of all Claims between GKN and the Customer escalating to the Commercial Manager as appropriate.
Commercial compliance for audits processes and procedures

Change Management:
Manage contract updates including minor modification claims.
Ensure commercial contracts for change in place and accepted

Budget/P&L:
Implement top-line sales pricing in alignment with budget & Strategic Plan
Contract liability assessment and provide recommendation to allow for provision setting as agreed with Commercial Manager.
Oversee risk and opportunity management related to contracts

Bid and Proposal Management:
Responsible for minor bids and quotations including running pricing models and preparing commercial proposals in line with DoA
Provide support and input to major bids and contract renewals including review of terms & conditions and providing financial & operational data required for business modelling

Any other reasonable duties

Job Requirements

Essential:
Proven experience in customer relationship management contract management and demand forecasting
Strong negotiation skills and ability to manage multiple stakeholders
Excellent communication and interpersonal skills
Ability to analyze and interpret financial data related to P&L and budgeting
Familiarity with commercial proposal writing and business modeling
Travel to other GKN locations and customers

Desirable:
Qualification in business studies or experience in a Customer facing / Programme Management would be preferable

What well offer

We are committed to offer you a challenge but also a great opportunity to learn and grow. We want to offer you a career that can go to many directions thanks to our breadth of international opportunities. By being part of GKN Fokker Aerospace that has proven itself to be at the cutting edge of our industry you will know that you will be working towards being the most trusted partner in the aerospace industry. We will support and promote your professional and personal development.

Furthermore we will offer you:
The role is in Grade N and according to the CLA Metalektro
8% holiday allowance
42 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (29 holidays and 13 ADV days)
An excellent pension scheme (PME) and travel allowance
A pleasant and informal working environment in which we work together to achieve the best result for our customers.

Next to a competitive package we will offer you a world of opportunities: we want to see your career fly! We will support your career progression by providing you with learning and development opportunities.

Who we are

Fokker ELMO part of GKN Aerospace is a leading player in the design manufacturing and support for the Electrical Wiring Interconnection Systems (EWIS) for Aerospace and Defense programs To make the wiring harnesses we have everything in-house from start to finish. From complete engineering to our final product the ready-to-use wiring harnesses we do this for well-known aircraft manufacturers such as Airbus Collins Aerospace and Lockheed-Martin. We produce these wiring harnesses worldwide at several Papendrecht we have approximately 1200 employees. This is what Fokker ELMO is all about: quality and therefore airworthiness.

How to Apply

Please apply online by sending us your CV and Cover Letter. Due to data privacy reasons we do not handle any applications sent by email. For additional questions you can contact Koen van Stigt Talent Acquisition via