Support Operations Specialist

At project44 we believe in better.

We challenge the status quo because we know a better supply chain isnt just possibleits essential. Better for our customers. Better for their business. Better for the world.

With our Decision Intelligence Platform Movement were redefining how global supply chains operate. By transforming fragmented logistics data into real-time AI-powered insights we empower companies to connect instantly see clearly act decisively and automate intelligently. Our Supply Chain AI enhances visibility drives smarter execution and unlocks next-gen applications that keep businesses moving forward.

Headquartered in Chicago IL with a 2nd

If youre driven to solve meaningful problems leverage AI to scale rapidly drive impact daily and be part of a high-performance team we should talk.

Key Accountabilities:

• Take ownership of customer issues and sees issues through to resolution. This includes but is not limited to:
  • Diagnosing troubleshooting and identifying solutions to reported problems
  • Identifying potential code bugs and escalating as needed
  • Maintaining prompt ongoing and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue.
  • Participating with assistance in customer calls as needed
• Gain comfort with database queries and review of data
• Consistent agreed-upon performance levels goals/metrics reached
• Lead Customer calls for issue resolution education or escalation
• Take ownership of expanding internal and external knowledge base via technical notes and customer-facing articles
• Assist colleagues with continuing education when available.

Requirements & Skills:

• BS degree in Information Systems Computer Science or equivalent experience
• 0-1 years in customer-facing technical support IT support or as a technical engineer
• General understanding of software flow execution and development processes
• Basic understanding of API and cloud technology including basic database knowledge and utilities for monitoring and logging API transactions is helpful
• Strong problem-solving skills
• Excellent time management and multi-tasking skills
• Excellent client-facing English written and verbal skills
• SQL intermediate

Work from office expectations: This role requires you to operate from office all 5 days in a week.

Diversity & Inclusion:

At project44 were designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience we are also intentionally building teams that reflect the unique communities we serve. Were focused on creating a company where all team members can bring their authentic selves to work every day.

Were building a company that every one of us at project44 is proud to work for and our journey of becoming a more diverse equitable and inclusive organization where all have a sense of belonging is shaped through the actions of our leadership global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves wed love to review your application!

For any accommodation needed during the hiring process please email . Even if you dont meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the roles requirements.

More about project44:

Since 2014 project44 has been transforming the way one of the largest most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding industry technology must rise to the just a few short years we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the worlds leading brands to track shipments collaborate with supply chain partners drive operational efficiencies and create outstanding customer experiences.