Growth Emails, Notifications and Lifecycle

About The Team

The Growth team drives user and revenue growth across ChatGPTs consumer and business segments worldwide. We operate across the full funnel - from awareness and acquisition through activation retention and expansion - using a combination of surface optimizations in-product funnel improvements actionable insights disciplined experimentation global performance marketing and AI-powered workflows.

About The Role

We are seeking a full-funnel growth athlete with deep expertise in email notifications and lifecycle growth initiatives. You will design and scale this motion and associated campaigns across ChatGPT user journeys with rigorous analytical thinking and high-velocity experimentation. This team thrives on rapid testing precise measurement and creative problem solving always keeping user value at the center of our decision-making.

You will own email/notification/lifecycle growth programs end-to-endfrom strategy and creative development to deployment measurement and iteration. This role is highly cross-functional and will require close collaboration with engineering product data science and design teams to drive engagement retention and monetization through these growth levers.

This role is based in San Francisco CA or New York NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role you will:

• Design launch and optimize global lifecycle tests and programs (email push notifications in-app messaging) to drive activation engagement and retention across B2C and B2B segments.

• Own end-to-end messaging strategy including audience segmentation personalized journeys channel selection and timing to maximize conversion and long-term value.

• Develop testing roadmaps for lifecycle campaigns running A/B and multivariate experiments to improve open rates click-through rates and downstream metrics such as paid conversion DAU/WAU impact and LTV.

• Partner with product and engineering to enhance messaging infrastructure (event triggers experimentation tools data pipelines) and enable sophisticated targeting and automation.

• Build and maintain funnel performance dashboards to surface opportunities and guide prioritization.

• Collaborate with creative and design teams to craft compelling copy and visuals that reinforce ChatGPTs brand and value proposition while driving measurable outcomes.

• Leverage AI-powered workflows to personalize communications at scale using predictive models to optimize content timing and delivery.

• Partner with data science to develop attribution models and measure the incremental impact of these growth levers. Share these learnings with the broader organization.

You might thrive in this role if you are/have:

• 8 years of growth experience spanning both consumer (B2C) and business (B2B) products with a track record of scaling email push and in-app messaging platforms and growth initiatives driving activation engagement and paid conversion.

• Deep expertise in audience segmentation targeting and multi-channel orchestration (email push in-app SMS) across self-serve consumer funnels and multi-stakeholder B2B purchase journeys.

• Hands-on experience with automation email and messaging platforms (e.g. SendGrid Braze Iterable Marketo) and comfort working with APIs event triggers and CRM data.

• Proven ability to design and interpret experimentation and measurement frameworksA/B tests multivariate testing and incrementality studiesto optimize lifecycle touchpoints across different customer types.

• Strong analytical skills with the ability to model consumer funnels and lead-to-customer pipelines leveraging data to identify growth opportunities and measure impact.

• Demonstrated success collaborating cross-functionally with product engineering design sales and analytics teams to build scalable lifecycle programs and nurture both individual users and enterprise accounts.

• Ability to balance strategic planning with tactical executionfrom high-level journey mapping/opportunity sizing to writing copy QAing campaigns and optimizing workflows directly in messaging platforms.

• Familiarity with AI-powered personalization/workflows and predictive modeling is a strong plus.

• A test-and-learn mindset and comfort operating in a fast-paced highly iterative environment.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

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