Spa Concierge

Itasca, IL - USA

Hourly Salary: USD 16 - 16

Posted on: 20-09-2025

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Change your career and join the hospitality team at Eaglewood Spa Arbor Lodging. Were always looking for talented driven people to enhance our team and help us deliver on our promise: exceeding our guests expectations. We offer a world of promising opportunities across a diverse range of career areas all of which will engage and empower you to realize your passion achieve greatness and experience the rewards of making a positive impact in our guests and employees lives.

A job at Eaglewood Resort is unlike any other. Youll be challenged. Youll be inspired. And youll be proud. Because whatever your job is here youll be part of our success and our family.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States Mexico and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott Hilton Hyatt and IHG. Our service ethos is proactive and holistic fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused data-driven and results-oriented.

Summary

We are seeking a polished customer-focused Spa Receptionist to be the welcoming face of our spa. This role combines hospitality sales and organization to ensure each guest receives an exceptional experience from start to finish. The ideal candidate will thrive in a client-focused environment demonstrate strong multitasking abilities and confidently recommend services that align with client goals.

Key Responsibilities

Greet clients with professionalism and care creating a welcoming environment.
Confidently recommend and upsell appropriate services packages and retail products based on client needs and goals.
Follow up with leads and past clients to drive bookings and rebookings.
Manage scheduling to ensure smooth client flow throughout the day.
Accurately book edit and cancel appointments using spa booking software.
Process payments update client records and assist with reporting needs.
Open and close the spa according to standard operating procedures.
Maintain daily spa operations to include pool and fitness ensuring the environment is clean organized and fully stocked.
Monitor and order inventory to avoid supply disruptions.
Resolve guest concerns quickly and professionally ensuring client satisfaction.
Support leadership initiatives share feedback and foster innovation in guest service.
Contribute to a positive workplace culture with a friendly team-oriented attitude.

Requirements

Prior experience in a sales front desk or client-facing role (spa salon medical office or retail preferred).
Strong sales instincts with the ability to recommend upsell and close effectively.
Excellent verbal and written communication skills.
Proficiency with booking software with strong multitasking and organizational skills.
Flexible availability including weekends and some evenings.
Friendly outgoing personality with a genuine passion for guest service.
Fast learner with the ability to adapt quickly to new systems and processes.
Problem-solving and troubleshooting skills with a proactive mindset.
Team player who contributes to a supportive and collaborative work environment.
Ability to lift 50 lbs. and walk sit or stand for extended periods time
Ability to lift pull and push moderate weight
Additional tasks may be assigned at any given time

Benefits:

Competitive Salary and Benefits
Health and Welfare Plans: Medical Dental Vision Short Disability and EAP
Annual review with increase potential
Holiday and Paid Time Off
401k program with company match
Incentive Plans
Free Meal

Arbors Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth development and progression thrive within the properties:

Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity respect individual opinions and ideas.

Pay is based upon several factors including but not limited to local labor markets education work experience certifications etc. We comply with all minimum wage laws as addition to your annual salary we offer a comprehensive benefits package and 401k contributions (all benefits are subject to eligibility requirements).

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Salary Description

$16.00 to $16.50

Full-timeDescriptionChange your career and join the hospitality team at Eaglewood Spa Arbor Lodging. Were always looking for talented driven people to enhance our team and help us deliver on our promise: exceeding our guests expectations. We offer a world of promising opportunities across a diverse ...