Expert CRM (all genders)

Field of Work:Marketing & Sales
Location: locationobj
Legal Entity: KWS SAAT SE & Co. KGaA (0001)
Contract Type: Regular
Is Full Time: Yes
Job ID: 15801

At KWS SAAT SE & Co. KGaA we combine the stability of a trusted corporate player with the spirit of innovation. As an Expert CRM (all genders) you will be at heart of shaping how we build and maintain strong lasting relationships with our customers worldwide.

In this role youll take a hands-on lead in developing and executing CRM strategies that put the customer first adapting them to the cultural and business needs of over 30 markets. Youll drive process improvements work closely with international teams to ensure our CRM system delivers real value and establish best practices that strengthen our customer-centric approach worldwide.

This is a permanent full-time position.

Your new place of work is our HQ in Einbeck Lower Saxony.

Lets shape the future of Customer Relationships at KWS SAAT SE & Co. KGaA together!

Your tasks:

• Create and implement CRM strategies to build and maintain strong relationships with both existing and potential customers.

• Develop segmentation strategies and increase the company wide usage of CRM Customer Segmentation and support the establishment of global CRM campaigns programs and platforms in sales marketing and e-commerce.

• Oversee the implementation and use of CRM software and tools at KWS ensuring they effectively support customer data management and analysis.
• Partnering and collaborating across multiple business departments and markets to develop and reshape CRM procedures processes and implementation to enhance optimizations and best practices for the customer experience.

• Act as a bridge between markets Business Units and technical teams to ensure effective solutions and process improvements while collaborating with external developers alongside your IT counterpart to manage project delivery (backlog requirements prepare for execution and end-to-end implementation).
• Develop concepts and materials and support user adoption with trainings and frequent CRM community meetings.

Your profile:

• Academic degree with focus on marketing or economics and a track record of several years of professional experience in a CRM expert role using different CRM platforms and managing customer data.
• Business Process Knowledge: Strong ability to analyze and optimize workflows.
• Communication & Collaboration: excellent stakeholder management across all levels and with cross-functional teams.
• Problem solver with strong analytical skills to identify troubleshoot and resolve challenges.
• committed team player with passion for latest trends and benchmarks in the field of CRM.
• Motivated; have an independent way of working can-do attitude paired with strong multi-dimensional thinking balancing strategy and execution
• Salesforce Expertise: Hands-on experience with Sales Cloud and/or Service Cloud ideally paired with proficiency in Salesforce configuration and reporting tools preferred.
• very good command of English; additional languages are an asset

Our Offer:

• An exceptionally interesting and varied job in an international environment with the opportunity to contribute to innovative ideas.
• Working in an international highly motivated and dynamic team
• Flexible working hours with the possibility of mobile working
• As a family-run company we live by the values of team spirit closeness and trust independence and vision - a culture that is also lived out in practice e.g. through an open and friendly working atmosphere.
• Following the motto: Make yourself grow! we promote individual professional and personal development.
• We create the appropriate framework conditions for you: capital-forming benefits Christmas and holiday pay childcare allowance JobRad.

Please use the Apply-Function in the online job advertisement.

About KWS

KWS is one of the worlds leading plant breeding companies. Nearly 5000 employees in more than 70 countries generated net sales of around 1.68 billion in the fiscal year 2023/2024. A company with a tradition of family ownership KWS has operated independently for almost 170 years. It focuses on plant breeding and the production and sale of seed for sugarbeet corn cereals vegetables oilseed rape and sunflower. KWS uses leading-edge plant breeding methods to continuously improve yield for farmers and plants resistance to diseases pests and abiotic stress. To that end the company invested more than 300 million last fiscal year in research and development. For more information: Follow us on LinkedIn at data privacy policy for candidates is available on Please select the country where the job you applied for is posted in and if applicable the specific business unit.