Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Operations Manager at OMNIC Self-Service Solutions
Join OMNIC Self-Service Solutions as an Operations Manager and be part of an innovative team that is revolutionizing logistics and retail in Saudi Arabia. As a leader in the parcel locker industry we offer you the opportunity to build impactful operational structures that drive efficiency and customer satisfaction. Your role will be crucial in shaping the future of last-mile delivery and contributing to a sustainable business transformation.
Mission
- To drive operational excellence within our parcel locker network and contribute to the strategic growth and efficiency of OMNIC Self-Service Solutions.
- To ensure high standards of service delivery and customer satisfaction while promoting sustainable business practices.
Key Requirements
- 1-3 years of experience in operations management or related roles preferably in logistics postal/courier services retail or e-commerce.
- Upper Intermediate (B2) proficiency in English and Arabic.
- Strong knowledge of operations management concepts: KPIs SLAs process design and service standards.
- Ability to analyze data and metrics to make informed decisions.
- Excellent communication and negotiation skills with partners and contractors.
- Proficient in Excel / Google Sheets; experience with task management systems (Jira Trello Monday).
Key Responsibilities
- Manage daily operations: monitor network performance SLA compliance and device availability.
- Participate in building and developing the local operations team.
- Set KPIs and performance metrics for both employees and the overall network; conduct regular evaluations.
- Collaborate with the service department contractors and logistics partners to ensure smooth operations.
- Control and optimize business processes: reduce incident resolution time lower maintenance costs and improve efficiency.
- Contribute to strategic network expansion planning (new regions partnerships optimal site placement).
- Prepare and deliver regular reports to senior management (financial indicators operational efficiency key metrics).
Key Goals
- Align departmental objectives with overall business strategy to drive sustainable growth.
- Enhance operational efficiency through data-driven decision-making and continuous improvement.
- Foster a culture of innovation adaptability and strategic problem-solving.
- Ensure measurable impact on key performance indicators and long-term success.
- Develop and implement forward-thinking strategies to maintain competitive advantage.
Opportunities and Benefits
- Competitive compensation package (salary performance bonuses).
- Full-time role based in Riyadh Saudi Arabia.
- Opportunity to build a critical function from the ground up and make a measurable impact on the companys expansion.
- Be part of a dynamic and innovative company recognized by Guinness World Records.
- Engage in meaningful projects focused on sustainability and ecological transformation.
If you are an experienced professional with a proven track record in operations management and are eager to contribute to a sustainable future we invite you to apply for the Operations Manager position at OMNIC. Join us in making a meaningful change and leave a lasting legacy for future generations.
Required Experience:
Manager
Employment Type
Full-Time
