Accounting Specialist Customer Experience

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Proficient with Google Suite applications including Gmail Docs and Sheets
• Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
• Strong interpersonal written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision set priorities meet deadlines work under pressure and adjust to change
• Strong decision-making organizational and problem-solving skills
• Ensure payments are posted to the correct accounts and deposited into correct accounts
• Setup automatic draft payments and address Client concerns via email and/or phone
• Monitor all payments within a 48-hour turnaround time
• Communicate Law Offices Collection Agencies and Assist Real Estate Agents via email and/or phone and monitor inboxes within 24-to-48-hours turnaround
• Handle the past due accounts within a Homeowners Association
• Ensure the Law Office knows which accounts are in their possession and withdraw accounts that have been closed
• Work with the home owner to create payment plans
• Attention to detail
• Addressing client concerns regarding closing of their home in a timely manner
• Assist in sending documents insurance information and other oddities to proper parties
• Process billing late fees interest exceptions returns statements
• Addressing client concerns regarding closing of their home in a timely manner
• Communicate effectively with our homeowners and attorneys via email and phone in regards to questions and concerns about the closing of their home
• Update accounts when the unit sales have completed

If you have a service mindset Are you a great communicator Multi-tasker Are you detail oriented Are you tech savvy

Then you may be the perfect fit for this role.

Education and Training:

• High School Diploma - required
• 1-3 years related experience; or equivalent combination of education and experience - preferred

Adaptability:

• Adapts to changing work demands
• Stays focused on own work when faced with challenges and/or difficulties
• Stays open to and learns from feedback

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

• Moves lifts carries supplies weighing less than 20 pounds without assistance
• Creates documents reports etc. using a writing instrument or computer
• Ability to enter and locate information on a computer
• Visually verifies and/or reads information
• Sits for an extended period of time
• Must be physically present in the office as the needs of the business dictates