Manager, Enterprise Applications-ServiceNow
Manager, Enterprise Applications-ServiceNow
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$ 160700 - 241100
1 Vacancy
Job Description
Why PlayStation
PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.
We are looking for an experienced and motivated Manager to join our IT Enterprise Apps this role you will lead a group of developers and quality assurance professionals driving the design development and delivery of high-quality solutions on the ServiceNow platform. You will be responsible for managing the full development lifecycle ensuring robust testing practices and aligning our ServiceNow capabilities with business needs.
This is a fantastic opportunity for a leader who enjoys building strong teams improving processes and making an impact through technology.
Key Responsibilities
Lead mentor and manage a team of ServiceNow developers and QA engineers.
Set performance goals conduct evaluations and foster a culture of continuous learning and improvement.
Align team priorities with business objectives and ensure timely delivery of projects
Oversee the design development configuration and customization of ServiceNow modules (ITSM HRSD SPM WSD NowAssist/Virtual Agent etc).
Establish coding standards development best practices and carry out adherence across the team.
Review and approve solution designs scripts integrations automation and workflows to ensure platform stability and reliability.
Collaborate with architects and stakeholders to design scalable and future-proof solutions.
Ensure compliance with release management policies and minimal disruption during upgrades.
Provide regular reporting on development progress testing results and platform performance.
Required Qualifications & Experience
7 years of proficiency in ServiceNow development and platform administration.
3 years in a leadership or managerial role leading development and QA teams.
Proficient in ServiceNow functions (ITSM HRSD WSD SPM App Engine Now Assist needed; ITOM preferred).
Experience with Integrations scripting (JavaScript Glide API) and automation.
Demonstrated proficiency in building implementing and guiding guidelines for ServiceNow with a focus on well-rounded and scalable solutions.
Experience implementing ServiceNow Virtual Agent for automated conversational workflows and Now Assist Gen AI features
Ability to design and optimize Natural Language Understanding (NLU) models for chatbot and search use cases.
Strong leadership mentor and team-building abilities.
Strong analytical problem-solving and decision-making skills.
Superb communication and collaborator management abilities.
Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) in one or more modules
If youre eager to play a pivotal role in crafting and driving enterprise-scale solutions that directly impact how teams work and thrive wed love to hear from you!
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Please refer to our Candidate Privacy Noticefor more information about how we process your personal information and your data protection rights.
At SIE we consider several factors when setting each roles base pay range including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge skills experience and location.
In addition this role is eligible for SIEs top-tier benefits package that includes medical dental vision matching 401(k) paid time off wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Clickhere to learn more.
The estimated base pay range for this role is listed below.
$160700 - $241100 USD
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Required Experience:
Manager
Employment Type
Full Time
