Business Process Lead

Position Overview

Index Analytics LLC is a rapidly growing Baltimore-based business providing health related consulting services to the federal government. At the center of our company culture is a commitment to providing a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staffs experience through career development and educational opportunities.

Index Analytics is seeking a Business Process Lead who will be responsible for the success of the knowledge management (KM) framework implemented across the project and will drive continuous improvement of this framework in collaboration with key internal and external stakeholders ensuring best practices are followed and fostering a culture of continuous learning. This framework includes the creation of a robust and accessible project knowledge base interpretation and implementation of federal policy and application of business process analysis principles.

Responsibilities

• Collaborate closely with project management the project team and the client as appropriate to design deliver and implement a functional repository of knowledge to improve project operations.
  • Work with the management team to support client relationship and deliverables management.
  • Validate clients and internal stakeholders business needs and requirements.
• Oversee and operate the change management process ensuring deadlines are being met and the process is both being followed and is supporting its internal and external users.
• Ensure required process enhancements are properly researched and documented:
  • Establish knowledge review processes to align knowledge with policy and process changes
  • Support the interpretation of federal policy
  • Facilitate and develop documentation of the enhanced process in the knowledge base and associated project work.
• Provide regular and open communication within the program.
• Understand visualize and manage upstream/downstream dependencies.
• Identify gaps in documentation/materials needed develop a process for corrective action to ensure expeditious case resolution and work with the reporting team to enable metrics reporting.
• Contribute to overall recommendations for enhancements to business processes workflows and case management.
• Demonstrate a sense of urgency to respond to dynamic evolving and often times sensitive demands with high quality work products.
• Support development of processes and protocols for storing information making it accessible controlling access and capturing new information while ensuring the security of this sensitive data.
• Ensure all employees have access to information when completing their tasks and ensure employees are being notified in a timely manner when process changes are made.
• Coordinate with cross-functional workstreams connecting the dots.
  • Track and share lessons learned captured on the project.
  • Ensure staff have a method for communicating questions issues and recommendations for change.
  • Ensure all departments are aware of any business requirement changes.
• Support delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity.
• Summarize and synthesize information and effectively communicate findings in writing and verbally within internal team and to external government partners

• US citizen or Authorized to Work and lived in the US for 3 of the last 5 years with the ability to obtain Public Trust level clearance.
• Bachelors degree with at least 8 years of relevant work experience.
• Prior experience with the Centers for Medicare and Medicaid Services is a plus.
• Demonstrated ability to break down complex requirements into actionable work items.
• Demonstrated ability leading business process improvement activities.
• Ability to demonstrate excellent written and oral communication required.
• Ability to manage competing priorities and fulfill time sensitive demands.
• Experience with Salesforce desired.

Attention Candidates

Were dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal () or a corporate email address (). If you have any concerns please dont hesitate to reach out to us at.

If you are selected for an interview please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools including but not limited to AI-generated responses real-time transcription or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration.

The salary range provided represents the estimated compensation for new hires in this position applicable across all locations. Actual offers may vary based on factors such as the candidates skills qualifications experience and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits discretionary bonuses and reimbursement for professional development opportunities.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.