Front Desk & Intake Coordinator

Front Desk & Intake Coordinator

Ascend Autism Group

Farmington CT

Full-time

$20.00 - $24.00 Per Hour (depending on experience)

Ascend Autism is a family-centric tech-enabled Applied Behavior Analysis (ABA) therapy company serving children and families. Through a natural and accessible approach to ABA Ascend Autism is elevating the outcomes of children diagnosed with Autism Spectrum Disorder (ASD).

Ascend Autism was founded by an experienced team of healthcare operators and Board Certified Behavior Analysts (BCBAs). With two decades of experience Ascend Autism provides children and families with evidence-based ABA treatment in a compassionate and safe environment. Furthermore each of our Ascend team members are supported by the latest technology and a dedicated support team. Ascends growth is a testament to our culture of dedication and rewarding the success of our team members.

Ascend is seeking an experienced Front Desk & Intake Coordinator to manage and triage in-bound calls and correspondence from prospective client families as well as support the overall new client enrollment addition they will be responsible for daily monitoring of support requests from Ascend clinical employees as well as client families. Lastly they will be responsible for front desk management and general administrative duties. They will report to the Operations Manager and work in collaboration with the administrative and clinical teams as necessary.

Job Responsibilities:

• Answer incoming telephone calls of prospective client families while offering information to inquiries and supporting the intake of new client enrollment requests
• Manage new client enrollment process including intake documentation collection and review
• Perform eligibility verification checks and submit authorization requests
• Perform various forms of clerical work that include filing copying and faxing
• Schedule evaluations meetings and consultations for clients
• Coordinate client enrollment activities in partnership with HRs recruitment activities
• Provide email support to employees and clients regarding scheduling and other service-related issues
• Provide 1:1 Applied Behavior Analysis (ABA) therapy in center
• Implement individualized treatment plans developed by BCBAs
• Collect behavior and skill acquisition data during sessions to monitor progress
• Provide regular verbal and written progress updates

What we offer:

• Competitive pay and health benefits
• Generous Paid Time Off
• A rewarding experience helping children and families reach their full potential
• Paid training / continuing education that will help advance your career
• Professional development and leadership opportunities

Qualifications:

• 2 years of customer service experience and/or in a healthcare intake role; experience with health insurance billing preferred
• Ideal candidate has experience in Behavioral Health and/or ABA
• Associates degree preferred
• Excellent verbal and written communication skills.
• Familiarity with technology-enabled operations (practice management systems CRM etc.)
• Strong sense of independence and self-motivation to consistently exceed set targets
• Ability to effectively prioritize organize and perform a variety of concurrent tasks
• Proficiency with Microsoft Outlook Excel Word and PowerPoint applications and CRM tools

Ascend is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discriminating based on race color creed religion sex physical disability mental disability age marital status sexual orientation citizenship status national or ethnic origin and any other protected status.