Emergency Dispatch Operator
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Emergency Dispatch Operator is responsible for responding to emergency and nonemergency calls coordinating dispatch services and providing accurate and timely communication with emergency responders. This role requires quick decisionmaking clear communication and the ability to remain calm under pressure.
Key Responsibilities:
- Receive and Prioritize Calls: Answer emergency (911) and nonemergency calls promptly and determine the nature and location of the incident.
- Dispatch Emergency Services: Coordinate the deployment of police fire medical and other emergency services based on the situation.
- Maintain Communication: Keep constant communication with field units to monitor their status and provide updates as required.
- Provide Instructions: Deliver clear and concise instructions to callers including lifesaving procedures such as CPR if necessary.
- Data Entry and Logging: Accurately record call information service responses and incident details into dispatch systems.
- Handle MultiLine Systems: Efficiently manage multiple communication lines while prioritizing emergency situations.
- Monitor Systems and Alerts: Track alarm systems weather alerts and emergency broadcasts.
- Collaborate with Agencies: Work with local and regional emergency agencies to coordinate multiagency responses when necessary.
- Adhere to Protocols: Follow established protocols and guidelines for emergency communication and dispatch procedures.
Required Qualifications:
- High school diploma or equivalent; additional training in emergency dispatch is a plus.
- Certification as an Emergency Medical Dispatcher (EMD) or equivalent is preferred.
- Proficiency in computer systems radio equipment and multiline telephone systems.
- Excellent verbal communication and active listening skills.
Key Skills:
- Ability to remain calm and focused in highstress situations.
- Strong multitasking capabilities and quick decisionmaking skills.
- Attention to detail and high accuracy in data entry.
- Knowledge of emergency response protocols and geographic areas served.
- Proficient in English; bilingual abilities are an asset.
Key Skills
- Customer Care Management
- Customer Service
- Geotechnical Engineering
- Defense
- HACCP
