Junior Customer Support Engineer Graduate Program

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains telecom networks IT smart devices and cloud services we are committed to bringing digital to every person home and organization for a fully connected intelligent world.

At Huawei innovation focuses on customer needs. We invest heavily in basic research concentrating on technological breakthroughs that drive the world forward. We have more than 207000 employees and we operate in more than 170 countries and regions.

Huawei Digital Power is a leading global provider of digital power products and solutions. We are committed to integrating digital and power electronics technologies developing clean power and enabling energy digitalization to drive energy revolution for a better greener the clean power generation sector we help create new power systems that primarily rely on renewable the mobility electrification sector we provide better consumer driving experience and higher-level safety in electric vehicles (EVs) accelerating green the green ICT power infrastructure sector we help build green low-carbon and intelligent data centers and communications networks. Huawei Digital Power continues innovating through open collaboration with global partners to promote carbon neutrality. With approximately 10000 employees Huawei Digital Power serves more than three billion people across more than 170 countries and regions. For more information please visit Huawei Digital Power online at Title: Junior Customer Support Engineer - Graduate Program

Job Location: Rijswijk Netherlands

Main Responsibilities:

• Serve as the first point of contact for customers via phone email and remote diagnostic tools providing 5x8 hour Level 1 support.
• Collect necessary information from customers accurately log cases and create service tickets according to Huawei procedures.
• Deliver first-line technical support for PV inverters residential/commercial energy storage systems and related smart energy products.
• Troubleshoot and resolve issues related to installation commissioning operation and maintenance.
• Escalate complex or unresolved cases to second-level support or R&D teams ensuring timely resolution and customer follow-up.
• Document and analyze technical cases identify recurring problems and contribute to the development of knowledge base articles.
• Assist with product acceptance testing firmware updates and remote system configuration when required.
• Provide professional technical guidance to partners installers and end users ensuring compliance with safety standards and maintaining high levels of customer satisfaction.

Requirements:

• Proficiency in Dutch and English (both mandatory); French is considered a strong advantage.
• Strong phone handling and complaint management skills with the ability to communicate clearly and professionally.
• Proven customer support experience with a strong service-oriented mindset.
• Bachelors or Masters degree in Electrical Engineering Power Systems Renewable Energy or a related technical field.
• Solid computer literacy including Microsoft Office and web-based applications.
• Minimum 2 years of experience in servicing or maintaining PV inverters battery storage UPS or power electronics preferred.

Huaweis Fresh Graduate Program:

• We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies;
• Personal Development is ensured through training and workshop opportunities in the first 6 months;
• Firsthand experience in customer engagement and new technology innovation;
• Challenging and diverse assignments that enable you to continuously develop your personal and professional strengths;
• Competitive Salary package;
• Mentor/Buddy Program: A mentor that will guide you through both business and intercultural development;
• After onboarding internal networking activities with other fresh Graduates take place on a regular basis.

Important: To be considered for this role applicants must be eligible to work and live in the Netherlands.

Privacy Statement:

We are committed to protecting your privacy by following the local legal data privacy legislation. By applying to this position at Huawei you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.

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