Network Operations Technician

Phoenix - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Network Operations Technician

HIGHLIGHTS

Location: Phoenix AZ (Hybrid)

Schedule: Night shift (8:00pm - 7:00am)
Position Type: Direct Hire

Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY

Overview:

Our client is seeking a full time Network Operations Technician working under the direction of the NOC Supervisor and IT Management. Essential responsibilities include providing production network and systems monitoring performing moderately complex fault-management and assigned configuration tasks in support of customers and customers supporting systems. This position is the technical lead for identifying and isolating large-scale systems and network issues. This person will perform routine tape rotations provide routine remote hands-on work and participate in additional support functions related to Operations Center and data center operations as needed.

Responsibilities:

Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center.
Analyze triage and troubleshoot alarms received by internal and external monitoring and trending systems.
Proactively monitor operating systems databases servers and network devices.
Complete assigned tasks in a timely manner; escalate as required to management and/or customers.
Ensure escalations are handled in a professional consistent and relentless manner.
Manage incidents from beginning through final resolution including customer notification.
Create/Delete/Manage all user accounts utilizing Microsoft Forefront Identity Manager (FIM) and Microsoft Active Directory.
Handle hardware installation configuration troubleshooting and replacement of servers appliances and devices such as UPS units PDU s and other networking and infrastructure related components.
Patch Windows and Linux servers.
Administer messaging systems (Exchange) trouble ticketing system (Service Desk).
Coordinate the installation of client department-specific applications and systems.
Contact support for various systems on campus as well as troubleshooting hardware/applications.

Qualifications:

BS degree or equivalent training or experience in IT Computing or a relevant field.
Experience in messaging systems (Teams Exchange O365)
Familiar with trouble ticket system (ServiceDesk).
Must be able to adapt to new technologies and processes.
High level of attention to detail.

We are GTN The Go To Network

Network Operations TechnicianHIGHLIGHTSLocation: Phoenix AZ (Hybrid) Schedule: Night shift (8:00pm - 7:00am) Position Type: Direct HireHourly / Salary: BOE Residency Status: US Citizen or Green Card Holder ONLYOverview:Our client is seeking a full time Network Operations Technician working und...