Customer care & Sales Experiencer
Customer care & Sales Experiencer
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Job Description
Were looking for a Customer Care & Sales Experiencer to join our awesome team in Athens!
If youre a people person who loves solving problems with a smile and keeping things smooth behind the scenes this role is for you!
Based at our Athens YellowSquare youll be working from the office areas of the hostel and will collaborate closely with our Customer and Sales team in Italy. Youll be the connection point between our guests (B2C) partners (B2B) and all our Squares making sure everyone experiences the full Yellow vibe from first contact to check-out and beyond.
The ideal candidate is detail and customer oriented organized and empathetic with excellent communication skills and the ability to handle complex situations with a positive solution-oriented approach.
What youll be doing
- Build and maintain relationships with schools tour operators and travel agencies (B2B!)
- Respond to guest inquiries bookings and reviews via email phone and online channels (thats the B2C bit)
- Keep communication flowing smoothly between all our Squares
- Coordinate with other departments to keep guests informed and happy
- Collaborate daily with our Sales & Customer Care team in Italy
What you bring
- 23 years of experience in customer care hospitality or sales
- Fluent in Greek and English (C1 level mandatory) knowledge of Italian is highly valued
- People skills and problem-solving mindset
- Comfortable using property management systems (Clock) OTA extranets CRMs and Google Workspace. A nice plus if you are familiar with channel managers.
- Great at working in a team but also independent when needed
- Available full-time from our Athens office
What you get
- Full-time contract
- 40 hours/week on a rotating MondaySunday schedule
- Employees discount
- An international and energetic workplace
- Room to grow: we support professional development and internal mobility
- A team that loves what they do and makes things happen
Employment Type
Full Time
