Senior Site Reliability Engineer Lead
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About HCLTechHCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services. We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet. As a company we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by learn more about how we can supercharge progress for you visit .
We are seeking a motivated and detail-oriented Microsoft Dynamics 365 Support Engineer to join our production support team. This role is ideal for early-career professionals with hands-on experience or strong foundational knowledge in Dynamics 365. You will be responsible for monitoring troubleshooting and resolving issues in Dynamics 365 environments supporting business-critical applications and collaborating with cross-functional teams to ensure system reliability and performance.
Key Responsibilities
- Provide day-to-day production support for Microsoft Dynamics 365 based solutions.
- Monitor system health and performance using observability tools and dashboards.
- Troubleshoot and resolve incidents service requests and user-reported issues.
- Collaborate with development and infrastructure teams to escalate and resolve complex problems.
- I participate in root cause analysis and post-incident reviews.
- Assist in patching upgrades and deployment activities.
- Maintain documentation for support procedures known issues and resolutions.
- Support change management and release processes in coordination with SRE and DevOps teams.
- Participate in on-call rotation and support coverage as needed.
Required Skills and Experience
- 1 3 years of experience supporting Microsoft Dynamics 365 (CRM F&O or Business Central).
- Familiarity with Dynamics 365 customization configuration and integration.
- Basic understanding of Power Platform (Power Automate Power Apps) is a plus.
- Experience with ticketing systems (e.g. ServiceNow) and ITIL-based support processes.
- Strong troubleshooting and analytical skills.
- Excellent communication and collaboration abilities.
Preferred Qualifications
- Exposure to Azure services and cloud-based infrastructure.
- Experience with CI/CD pipelines and automation tools.
- Familiarity with monitoring tools like App Insights Log Analytics or Splunk.
- Understanding of SRE principles and metrics (SLOs SLIs error budgets).
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
