Information Technology_USA - USA_System Administrator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Resume bucket for 3 positions!!
**Please strictly adhere to the following resume naming convention:
ALL CAPS NO SPACES B/T UNDERSCORES
Bill Rate $50.00 - $65.00
PTNUSGBAMSREQIDCandidateBeelineID
i.e. PTNUS9999999SKIPJOHNSON0413
MSP Owner: Rob Finton
Location: Richmond VA
Duration: 6 months
GBaMS ReqID:
Operating Systems - 5 years experience required!
Need to have 5 years of experience and knowledge in Troubleshooting software printer projectors and issues over remote and over call support to customers
Respond and resolve IT related issues over the phone and tickets
Installation of operating system and user applications
Troubleshoot hardware and software issues
Configure maintain and troubleshoot printers of all types including laser thermal and impact
Developing documenting and maintaining deskside operations and administration procedures in the Policies and Procedures Manual.
Providing additional resources as needed during Critical Situations.
Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location. Maintaining and providing Escalation contact list(s) for Deskside Services (including Third Party Suppliers).
Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents.
Identifying solutions that minimize the need to Escalate to Deskside Services (e.g. additional Authorized End User training Self-Help support opportunities self-healing opportunities automation scripts RCA).
Providing continuous improvement and innovation for better Authorized End User experience (i.e. automation scripts knowledge base articles how-to instructions etc.).
Participating in compliance activities including corporate audit security risk assessment and vulnerability remediation.
Managing any Service Requests (e.g. desktop mobile) which require local interaction at the supported Locations.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to explain technical issues to technical and nontechnical employees and customers.
Resolve Incidents and Problems associated with EUC Equipment and EUC Software and provide breakfix support
**Please strictly adhere to the following resume naming convention:
ALL CAPS NO SPACES B/T UNDERSCORES
Bill Rate $50.00 - $65.00
PTNUSGBAMSREQIDCandidateBeelineID
i.e. PTNUS9999999SKIPJOHNSON0413
MSP Owner: Rob Finton
Location: Richmond VA
Duration: 6 months
GBaMS ReqID:
Operating Systems - 5 years experience required!
Need to have 5 years of experience and knowledge in Troubleshooting software printer projectors and issues over remote and over call support to customers
Respond and resolve IT related issues over the phone and tickets
Installation of operating system and user applications
Troubleshoot hardware and software issues
Configure maintain and troubleshoot printers of all types including laser thermal and impact
Developing documenting and maintaining deskside operations and administration procedures in the Policies and Procedures Manual.
Providing additional resources as needed during Critical Situations.
Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location. Maintaining and providing Escalation contact list(s) for Deskside Services (including Third Party Suppliers).
Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents.
Identifying solutions that minimize the need to Escalate to Deskside Services (e.g. additional Authorized End User training Self-Help support opportunities self-healing opportunities automation scripts RCA).
Providing continuous improvement and innovation for better Authorized End User experience (i.e. automation scripts knowledge base articles how-to instructions etc.).
Participating in compliance activities including corporate audit security risk assessment and vulnerability remediation.
Managing any Service Requests (e.g. desktop mobile) which require local interaction at the supported Locations.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to explain technical issues to technical and nontechnical employees and customers.
Resolve Incidents and Problems associated with EUC Equipment and EUC Software and provide breakfix support
Key Skills
- Active Directory
- VMware
- Customer Service
- Information Technology
- PCI
- Windows
- Database
- Linux
- Troubleshoot
- User Accounts
- Backup
- Setup
- hardware
- Technical Support
