Training Lead Resource

Roles/Responsibilities:

• Develop and execute a comprehensive training strategy aligned with the CCMS implementation timeline and project goals.
• Design and develop instructional materials using adult learning principles and instructional design best practices.
• Lead and facilitate training sessions for end-users super users and trainers ensuring knowledge transfer and system adoption.
• Coordinate and mentor a team of trainers or instructional designers ensuring consistency and quality in training delivery.
• Monitor training effectiveness through feedback assessments and performance metrics; refine training programs based on findings.
• Support organizational change initiatives by promoting user engagement addressing resistance and reinforcing new workflows and behaviors.
• Serve as a liaison between technical teams and end-users to ensure training aligns with system updates and user needs.

Mandatory Skills:

1. Bachelors degree in Education Instructional Design Information Technology Criminal Justice or a related field.
2. 5 years of experience in training development and delivery for enterprise software implementations.
3. Proven experience leading training efforts for large-scale IT projects preferably in government or judicial environments.
4. Strong understanding of adult learning principles and instructional design methodologies.
5. Experience with case management systems or similar judicial/public sector applications.
6. Proficiency in developing and delivering training using various modalities (in-person virtual e-learning).
7. Strong project management and organizational skills with the ability to manage multiple priorities.
8. Excellent written and verbal communication skills including the ability to communicate technical concepts to non-technical audiences.
9. Proficiency with e-learning tools (e.g. Articulate Storyline Adobe Captivate Camtasia) and Learning Management Systems (LMS).
10. Ability to work collaboratively with cross-functional teams including IT business units and external vendors.
11. Experience in designing and delivering training for enterprise software systems.
12. Ability to create instructional materials using adult learning principles.
13. Proven ability to lead training efforts in large-scale IT implementations.
14. Strong organizational and project management skills.
15. Excellent verbal and written communication skills.
16. Ability to explain technical concepts to non-technical audiences.
17. Familiarity with e-learning tools (e.g. Articulate Storyline Adobe Captivate).
18. Experience using Learning Management Systems (LMS).
19. Understanding of case management systems or similar judicial/public sector applications.
20. Ability to work effectively with cross-functional teams including IT business units and vendors.

Desirable Skills:

• Experience with specific CCMS platforms (e.g. Tyler Odyssey Journal Technologies or equivalent).
• Familiarity with court operations judicial workflows and legal terminology.
• Experience conducting training needs assessments and user readiness evaluations.
• Knowledge of change management principles and experience supporting organizational change initiatives.
• Experience developing accessible training materials in compliance with ADA and Section 508 standards.
• Certification in instructional design (e.g. ATD CPTD) project management (e.g. PMP PRINCE2) or training (e.g. Certified Professional in Training Management).
• Experience managing or mentoring a team of trainers or instructional designers