Mobile Support Specialist

At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.

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RESPONSIBILITIES:

• Champion the Customer Experience Demonstrate ALLOs core values by keeping a positive approachable attitude communicating clearly and proactively resolving customer concerns.

• Mobile Support Expertise Assist customers with plans SIM card replacements eSIM setup device configuration billing questions and account changes.

• Technical Troubleshooting Diagnose and resolve issues with connectivity device compatibility mobile data and network performance.

• Process & Coordination Manage incoming sales orders open and track trouble tickets and support mobile usage reporting for internal teams.

• Collaborate Across Teams Work closely with technical support training and sales to ensure smooth onboarding and resolution of complex issues.

• Professional Communication Provide clear timely updates to customers through phone chat email and documentation.

Colorado Residents: Typical pay range for this role will be from $18 to $21 per hour with additional commission opportunities based on sales performance.

EDUCATION/EXPERIENCE:

• Experience providing mobile or wireless carrier support.

• Familiarity with mobile operating systems (iOS Android) and ability to walk customers through device settings.

• Customer support is our top priority. While sales experience is a plus this role is primarily focused on providing exceptional support not working toward quotas or commissions. That said we do recognize and reward team members who identify opportunities and recommend solutions that truly fit our customers needs.

• Strong multitasking skills to handle tickets calls and documentation simultaneously.

• Comfortable with CRM/ticketing systems and basic reporting tools.

• A natural problem-solver who thrives on finding answers and improving processes.

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent customer service skills with a focus on solutions-based sales.

• Strong oral and written communication skills especially in customer-facing situations.

• As a problem solver you can see through the eyes of others and help them feel assured that they are in good hands.

• Strong interpersonal teamwork conflict resolution and negotiation skills.

• Ability to remain approachable and calm under pressure in a fast-paced environment.

• Comfortable with a consultative sales approach and handling objections.

• Collaborate with training teams and leadership to continuously improve support and sales processes.

WORKING CONDITIONS:

• Must be available to work flexible hours including evenings and weekends depending on the needs of the business.

• Opportunities for advancement into senior support or sales positions within the company.

REQUIREMENTS:

• Ability to operate a computer

• Ability to communicate information

• Ability to remain stationary for extended periods

People are our passion. At ALLO we dont treat you like a number. Youre a human being.

Get ready to plug into the perks at ALLO:

• Free internet You bet. Plus awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .

ALLO is a Drug Free and Tobacco Free Workplace.