Visitor Experience & Engagement Facilitator
Visitor Experience & Engagement Facilitator
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Job Description
Visitor Experience & Engagement Facilitator
Salary: 34800 (pro-rated)
Closing date: Tuesday 30 September
Contract type: Permanent 3 positions 2 x 27.5 hours per week & 1 x 20 hours per week
Interview dates: Week commencing Monday 13 October 2025
Wellcome Collection is a free museum and library exploring health and human experience where you can enjoy exhibitions museum and library collections public events and a vibrant shop and café. We also publish books and online stories.
Wellcome Collection is part of the Wellcome Trust a global charitable foundation. We improve health for everyone by funding science leading policy and advocacy campaigns and building partnerships.
We plan to spend 16bn over the next ten years funding new discoveries in life health and wellbeing and taking on three global health challenges: mental health infectious disease and climate and health.
These challenges need the bold science we support but they wont be solved by science alone.
This is a great time to join Wellcome Collection as we embark on an exciting period of change. Wellcome Collection has recently introduced a new ten-year strategy and this role will play an important part in bringing to life our vision of a world where everyones experience of health matters.
We are looking for Visitor Experience & Engagement Facilitators to join our team on a permanent basis.
Where in Wellcome will I be working
You will be working as part of the Visitor Experience & Engagement team at Wellcome Collection which is at the heart of Wellcomes work.
The Visitor Experience & Engagement team is key to ensuring visitors engage with everything Wellcome Collection has to offer through a high-quality interactive and multi-layered experience. This includes every stage of their contact spanning pre-visit information and planning in venue interaction and engagement and post-visit communication and feedback.
What will I be doing
Provide a consistently excellent experience ensuring visitors behave a s safe and enjoyable visit.
Research develop and deliver high quality and innovative engagement sessions including tours talks and creative workshops that inspire curiosity and encourage audiences to reflect on to deepen societys comprehension of life health and wellbeing considering the breadth of human experience.
Be an active ambassador for Wellcome engaging the widest possible audience with the museum and librarys collection exhibitions and themes as well as Wellcomes work in science research and innovations.
Fulfil back of house administrative duties such as correspondence (feedback and enquiries) which may include; group tour bookings ticket sales leaflet management information resource management and visitor insight reporting.
Invigilate the galleries providing a presence on post at all times available to support visitor needs.
Proactively develop inclusion and diversity awareness and skills in order to facilitate access for all out visitors acting in line with best practice.
Provide an interpretative role for visitors in gallery encouraging interaction and engagement with the content communicating its relevance in an engaging and informative way and answering questions as fully as possible.
As a Visitor Experience and Engagement Facilitator you will:
Contribute to a diverse and inclusive culture across the organisation working across departments.
Deliver a high level of service in a customer or visitor-focused environment.
Communicate scientific or complex information in an accessible and engaging manner tailored to specific audiences.
Learn and use a variety of IT packages and programmes.
Act as a fire marshal in case of emergency evacuation.
Communicate including the ability to draft correspondence and present ideas and information across a variety of formats.
Is this job for me
This role is ideal for individuals who have honed their skills in public-facing roles within customer or visitor-centric environments. It requires someone with significant experience in public speaking facilitation or teaching who can manage varied tasks such as delivering engaging sessions and acting as a fire marshal during emergencies. The position demands flexibility to work on a rota basis across all days including evenings and bank holidays to meet operational requirements.
The role will suit those who possess the ability to communicate complex information creatively and accessibly tailored to diverse audiences. Effective use of IT packages and undertaking administrative duties such as handling correspondence and visitor insights are also part of the responsibilities.
Being an ambassador for Wellcome the candidate will engage an extensive audience through museum and library content and activities working towards Wellcome Collections mission to explore health through varied exhibitions and collections. This role offers the chance to become a vital part of Wellcomes mission of fostering an engaging and inclusive cultural experience.
To apply for this role please submit an update CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role.
Minimum Criteria
Demonstrable experience of taking an audience and outcome focused approach with a proven capacity to thinkinnovatively and creatively and a willingness to experiment with new approaches
Capable of acting as a fire marshal in case of emergency evacuation
You can view the full job description on our website.
You can read more about the benefits we offer our employees on our website.
Our Hybrid Way of Working
We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment in which people can perform at their best.
This role involves working flexibly Monday to Sunday on a rota basis agreed in advance.
Diversity and Inclusion is at the heart of everything we do
Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusiveenvironment where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includesmaking adjustmentsfor people who have a disability or long-term visit our websitefor more information on adjustments and accessibility or contact us at.
Upon a conditional offer being made the successful applicant for this position will be required to undertake a Basic Disclosure and Barring Service (or equivalent) criminal record check to disclose any unspent criminal convictions or conditional cautions under the Rehabilitation of Offenders Act 1974. The criminal record check with not show anything that is spent.
For further guidance on disclosure of criminal records please see this UK Government Guidance. You can view our Policy Statement on the Recruitment of Ex-offenders here. You can view our Privacy Statement here.
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Employment Type
Full Time
