Customer Service Assistant 2 Eligibility & Special Projects (Multiple Positions)
Customer Service Assistant 2 Eligibility & Special Projects (Multiple Positions)
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Job Description
Supplemental Info:
Compensation is as listed on the posting unless required by legislation or union contract.
The work location of this position is 50 West Town Street Columbus Ohio 43215. You will be required to report to this work location full-time if selected.
Travel required as needed. Must provide own transportation. Or in order to operate a state vehicle you must have a valid drivers license from state of residence.
Resumes and/or attachments are not reviewed. Therefore please provide detail in the work experience section of your application.
- Delivering a personalized care experience to more than three million people served.
- Improving care for children and adults with complex behavioral health needs.
- Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
- Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
- Ensuring financial transparency and operational accountability across all Medicaid programs and services.
What You Will Do at ODM:
Office:Operations
Bureau: Business Operational Support
Working Title: Customer Service Assistant 2 (Multiple Positions)
The Ohio Department of Medicaid (ODM) is seeking a Case Service Assistant 2 in our Eligibility and Special Projects Unit. As the Case Service Assistant 2 your responsibilities will include:
- Determining eligibility for Medicaid programs for Ohioans
- Processing intake applications and Medicaid renewal redeterminations for all Medicaid programs
- Reviewing entering and verifying documentation provided by Medicaid applicants and recipients
- Corresponding with applicants and recipients to request documentation or clarify information via phone email or mail
- Tracking and reporting statistical data
The ideal candidate should be able to work independently have strong critical thinking skills good attention to detail and be proficient with computers and possess knowledge of Excel. They must be committed to learning about Ohio Medicaid programs to provide exceptional service to their fellow Ohioans.
9 mos. trg. or 9 mos. office practices & procedures; 9 mos. trg. or 9 mos. public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. typing keyboarding data entry or word processing; 9 mos. trg. or 9 mos. operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills: Customer Service
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Employment Type
Full-Time
