Neighbourhood Housing Assistant
Neighbourhood Housing Assistant
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Job Description
Neighbourhood Housing Assistant
Role Title:Neighbourhood Housing Assistant (Housing Administrator)
Hours: 35 hours per week Monday-Friday
Salary: per annum (salary offered dependent on experience)
Location: Stanhope Ashford. This role offers agile working. Youll be required to work from the office three days per week (Monday Wednesday and Friday) and the remainder from home.
Contract: Full time permanent
Are you passionate about delivering excellent customer service and making a real difference in your community Were looking for a proactive and organised individual to join our centralised team of Neighbourhood Housing this role youll be based at our Stanhope office where youll play a vital role in delivering high-quality customer liaison administration and reception services. As the first point of contact for customers and visitors youll handle tenancy and neighbourhood queries with professionalism and care helping to ensure a positive experience for everyone who interacts with us.
What were looking for
Were looking for someone with good written verbal and numerical skills. You should be confident using Microsoft Office particularly Word and Excel and have experience in office administration including organising systems records and files.
An awareness of the social housing sector and current issues is important along with some understanding of housing management processes such as payments arrears repairs transfers and mutual exchanges.
We value individuals who are customer-focused and committed to delivering a great experience every time. Youll need to be organised detail-oriented and able to manage multiple tasks efficiently including handling CRM queues emails and reception duties. Strong communication skills and the ability to work effectively with both internal and external stakeholders are essential.
If youre someone who takes pride in providing excellent customer service wed love to hear from you.
For more information please take a look at the job description:
To apply:
Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs its really important that you provide as much detail as possible in your application. Were keen to understand your interest in the role and how you meet the requirements so make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.
Who are we
We provide homes across London Sussex Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the purpose is to open doors to better lives for our customers. We thrive to be customer pioneers; providing a great customer experience.
Were proud to have been recognised as one of The Sunday Times Best Places to Work 2025 based on feedback from our colleagues.
Why join us
Come and make a difference grow your career join a great team and take on new challenges.
In return youll receive:
Excellent benefits. For more info check out our employee benefits video here:Our employee benefits: what we can offer you ()
Want to know more about Moat
Check out our social media feeds!
Instagram: @moathomes
Facebook: Moat Homes
If this sounds like the role for you apply by 11pm on Sunday 28 September 2025 and be part of something bigger!
Interview Date: Interviews will take place in person week commencing 13 October 2025 at our office in Stanhope Ashford.
We encourage you to apply early as we may close the advert before this date if we receive good interest. Were looking forward to reading your application!
If you require any additional adjustments to the recruitment process please email .
Employment Type
Full-Time
