Community Rel Mgr IM Per Diem
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
At Bristol Hospital and Health Care we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients residents and families. We are committed to provide compassionate quality care at all times and to uphold our values of Communication Accountability Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise compassion and kindness to transform the patient experience. Make a difference. Make Bristol Hospital and Health Care your choice.
Job Summary:
Ensure a high level of customer satisfaction with the administrative and financial aspects of doing business with Ingraham Manor of Bristol Hospital. Manage the customer relationship for non-clinical activities from pre-admission through admission. Manage receptionist staff and provide leadership. Assure strong customer referrer and payor satisfaction appropriate market penetration positive public image maximization of center profitability and census goals by guiding marketing program managing admission process and customer flow for the center.
Support the business objectives of the Nursing Center relating to:
1. Census
2. Payor Mix
3. Expanding Market Area
4. Referral Development
5. Customer Satisfaction
Essential Job Functions and Responsibilities:
- Collaborate with Administrator and Admissions team to review market position improve census and mix optimize revenue and generate future business
- Actively manager internal marketing efforts
- Analyze referral sources
- Leverage Center strengths
- Analyze non-admissions (lost business) referrals/admissions discharges
- Identify barriers and trends affecting census
- Analyze competitive marketplace
- Co-lead (with Administrator) Admission/Marketing Team Meetings
- Support programs to grow referral base
- Participate in community marketing events as needed and as directed by Administrator
- Manage ongoing relationships with referral sources.
- Manage customer rejection and denial process
- Ensure highest possible level of customer satisfaction
- Collaborate with Social Services to review customer survey results analyze Post Admission Surveys Snap Shot Surveys Annual
- Implement or recommend customer-focused actions to improve levels of satisfaction
- Work with Administrator to implement improvements to ensure positive change
- Respond to referrals and inquiries within the required time frame
- Initiate Pre-Placement Assessment for direct inquiries to STR Coordinator
- Work collaboratively with Care Line and if appropriate External Care Coordinators
- Contact family pre-admission to schedule introductory meeting and/or tour
- Conduct tours for prospects and families
- Initiate the customer relationship through a series of meetings designed to: develop a caring and compassionate relationship built on trust and encourage two-way
communication
- Facilitate Partner Internal Program beginning with center readiness for customer admission
- Conduct Customer Orientation
- Transition responsibility for clinical care to Nursing and Social Services
- Ensure all data is collected and complete as part of the overall Admissions process
- Document all activities appropriately as a means to communicate status and manage progress e.g. Bed Availability Census etc.
Other Responsibilities:
- Manage and monitor activities of all receptionist staff and ensure that they are carried out with accuracy timeliness and confidentiality.
- Responsible for all duties of the front desk operation which includes: staff training inter-department communications and staff scheduling.
- Increase efficiency of front office systems.
- Handles disciplinary issues in accordance with facility policy.
- Completes appropriate performance appraisals on time.
- Customer contact on all questions relating to Pre-Admission and Admissions. Liaise with
other organizations to assure prompt response to customer inquiries.
- Respond to supporting organizations requests for information e.g. Issues Reports etc. within the established time parameters.
- Routinely supports the Financial Manager and social worker for financial considerations.
Minimum Requirements:
- College Degree or equivalent work experience 3-5 years in Healthcare or LTC industry.
- Customer Service Orientation.
- Ability to read write and speak the English language.
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by the Hospital
Qualifications
Minimum Requirements:
- College Degree or equivalent work experience 3-5 years in Healthcare or LTC industry.
- Customer Service Orientation.
- Ability to read write and speak the English language.
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by the Hospital
Special Requirements:
Physical Requirements:
Work Environment:
Cognitive Requirements:
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Required Experience:
Manager
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
