Head Spa Therapist & ESPA Trainer
About the Role
We are seeking a passionate and experienced Head Spa Therapist & ESPA Trainer to join our luxury spa team at The Europe Hotel & Resort. This is a key leadership role combining excellence in treatment delivery with team mentorship and ESPA training. The ideal candidate will be dedicated to five-star guest service possess strong hands-on experience with ESPA and demonstrate natural leadership skills.
You will play a vital role in maintaining treatment standards developing therapist performance and contributing to the overall success of the spa.
Key Responsibilities
Treatment Delivery & Guest Experience
- Perform all treatments to an exceptional standard following ESPA protocols while tailoring services to meet individual guest needs.
- Conduct in-depth consultations and provide personalised aftercare and home-care recommendations.
- Promote repeat visits by suggesting treatment programs and introducing other spa or hotel services.
- Maintain in-depth knowledge of spa treatments packages and promotional offers.
- Consistently deliver five-star service with professionalism warmth and attention to detail.
Training & Development
- Deliver in-house ESPA training and ongoing refresher courses.
- Support the onboarding and continuous development of spa therapists.
- Mentor and coach the team to ensure consistent delivery of treatments and guest care aligned with ESPA standards.
Team Leadership
- Conduct bi-monthly performance appraisals and support the implementation of individual development plans.
- Inspire and motivate the team to achieve high standards in both service and retail.
- Assist the Spa Manager in rota planning team coordination and daily operational requirements.
Operational & Retail Excellence
- Maintain immaculate treatment rooms and ensure strict adherence to hygiene and safety procedures.
- Monitor and manage retail and professional stock effectively.
- Promote ESPA products and support the team in achieving retail targets through product knowledge and coaching.
- Participate in spa promotional events demonstrations and guest engagement activities.
Essential Qualifications & Experience
- Recognised qualifications in beauty and holistic therapy: diploma in CIDESCO CIBTAC ITEC or higher.
- Minimum 3 years of hands-on experience as a therapist including 1 year in a senior or leadership role.
- Proven experience with ESPA treatments (ESPA Trainer certification desirable).
- Fluent in English both verbal and written.
- Impeccable personal presentation and grooming standards.
- Independently obtained right to live and work in Ireland.
- Strong interpersonal leadership and guest service skills.
- Flexibility to work across shifts including evenings weekends and public holidays.
What We Offer
- Competitive salary package
- Career development and progression opportunities
- Ongoing ESPA training and professional development
- Staff discounts on treatments products and hotel services
- On-site state-of-the-art staff accommodation subject to availability
- Supportive and professional working environment
If youre an experienced and motivated therapist ready to take on a leadership role in a high-end spa environment wed love to hear from you.
Head Spa Therapist & ESPA TrainerAbout the RoleWe are seeking a passionate and experienced Head Spa Therapist & ESPA Trainer to join our luxury spa team at The Europe Hotel & Resort. This is a key leadership role combining excellence in treatment delivery with team mentorship and ESPA training. The ...
Head Spa Therapist & ESPA Trainer
About the Role
We are seeking a passionate and experienced Head Spa Therapist & ESPA Trainer to join our luxury spa team at The Europe Hotel & Resort. This is a key leadership role combining excellence in treatment delivery with team mentorship and ESPA training. The ideal candidate will be dedicated to five-star guest service possess strong hands-on experience with ESPA and demonstrate natural leadership skills.
You will play a vital role in maintaining treatment standards developing therapist performance and contributing to the overall success of the spa.
Key Responsibilities
Treatment Delivery & Guest Experience
- Perform all treatments to an exceptional standard following ESPA protocols while tailoring services to meet individual guest needs.
- Conduct in-depth consultations and provide personalised aftercare and home-care recommendations.
- Promote repeat visits by suggesting treatment programs and introducing other spa or hotel services.
- Maintain in-depth knowledge of spa treatments packages and promotional offers.
- Consistently deliver five-star service with professionalism warmth and attention to detail.
Training & Development
- Deliver in-house ESPA training and ongoing refresher courses.
- Support the onboarding and continuous development of spa therapists.
- Mentor and coach the team to ensure consistent delivery of treatments and guest care aligned with ESPA standards.
Team Leadership
- Conduct bi-monthly performance appraisals and support the implementation of individual development plans.
- Inspire and motivate the team to achieve high standards in both service and retail.
- Assist the Spa Manager in rota planning team coordination and daily operational requirements.
Operational & Retail Excellence
- Maintain immaculate treatment rooms and ensure strict adherence to hygiene and safety procedures.
- Monitor and manage retail and professional stock effectively.
- Promote ESPA products and support the team in achieving retail targets through product knowledge and coaching.
- Participate in spa promotional events demonstrations and guest engagement activities.
Essential Qualifications & Experience
- Recognised qualifications in beauty and holistic therapy: diploma in CIDESCO CIBTAC ITEC or higher.
- Minimum 3 years of hands-on experience as a therapist including 1 year in a senior or leadership role.
- Proven experience with ESPA treatments (ESPA Trainer certification desirable).
- Fluent in English both verbal and written.
- Impeccable personal presentation and grooming standards.
- Independently obtained right to live and work in Ireland.
- Strong interpersonal leadership and guest service skills.
- Flexibility to work across shifts including evenings weekends and public holidays.
What We Offer
- Competitive salary package
- Career development and progression opportunities
- Ongoing ESPA training and professional development
- Staff discounts on treatments products and hotel services
- On-site state-of-the-art staff accommodation subject to availability
- Supportive and professional working environment
If youre an experienced and motivated therapist ready to take on a leadership role in a high-end spa environment wed love to hear from you.
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