Intake Specialist Bilingual

Fort Lauderdale, FL - USA

Monthly Salary: Not Disclosed

Posted on: 19-09-2025

Vacancies: 1 Vacancy

Job Summary

Are you a detail-oriented communicator who thrives on being the first point of contact ensuring every potential client feels heard and supported from the very first call

Do you excel at listening carefully asking the right questions and capturing accurate details while guiding potential clients through sensitive employment law issues such as unpaid wages overtime or illegal tip pools

Can you balance empathy with efficiency calmly controlling conversations while documenting information in real time making sure nothing falls through the cracks

Is your approach to intake defined by professionalism clarity and the ability to issue-spot potential claims even when clients dont use legal language

Final question: When faced with a challenge do you get excited or run away

** IMPORTANT: TO APPLY **

If you have any questions please email only.

Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

At USA Employment Lawyers we are dedicated to protecting workers rights and achieving swift favorable resolutions to employment law issues with a focus on Wage and Hour Class Action Claims. Led by Attorney Jordan Richards Esq. our firm zealously represents clients throughout the entire United States. What sets us apart is our deep understanding of the intricacies of these complicated employment laws and our commitment to achieving justice efficiently and compassionately.

With a results-driven approach we leave no stone unturned in advocating for our clients offering personalized attention and creative strategies to address each unique case. Thousands of employees trust us to be their counsel confidante and advocate in securing the compensation they deserve.

As anIntake Specialist you become the architect of a first impression that sets the tone for the entire case. Your work ensures every inquiry is captured qualified and transitioned seamlessly to our legal team so no potential client falls through the cracks.

What youll do:

Client Intake & Triage: Conduct compassionate and structured intake interviews by phone gathering complete details such as employer information pay structure hours and duties to assess potential wage-and-hour claims involving minimum wage overtime tipped wages and misclassification.
Issue-Spotting & Qualification: Translate client narratives into potential legal issues identifying concerns such as improperly paid side-work off-the-clock tasks day-rate or overtime schemes and improper wage deductions.
Live Documentation: Actively listen control the pace of the conversation when needed and type with speed and accuracy in Clio Grow creating complete and reliable records on the first pass.
Conversion & Onboarding: Clearly explain the firms value and intake process send and track retainer agreements and collect key documents such as pay stubs schedules and policies to enable rapid attorney review.
Seamless Handoffs: Prepare concise case summaries for case development investigators and attorneys ensuring every qualified lead transitions swiftly to evaluation without delays or bottlenecks.
Follow-Through: Manage callbacks reminders and outstanding items until closure maintaining established service-level expectations on response times and documentation completeness.
Data Hygiene & Reporting: Maintain precise and up-to-date records tags and statuses contributing to intake metrics and supporting weekly pipeline reviews.
Compliance & Professionalism: Uphold strict professionalism by refraining from offering legal advice escalating all legal questions to attorneys and adhering to consent confidentiality and privacy requirements in all communications.

What were looking for:

Intake Experience: At least 2 years conducting legal intakes. Employment law experience is a strong plus.
Employment Law Knowledge: Familiarity with employment law issues such as minimum wage overtime misclassification and tipped wages is highly advantageous and will accelerate onboarding.
Bilingual proficiency: Fluent in English and Spanish with the ability to switch seamlessly between languages during client conversations serving our diverse South Florida and national client base.
Technical readiness: Skilled in using Clio Grow or a comparable CRM. Must be a fast and accurate typist able to capture full details live during client conversations while engaging effectively and professionally. Proficiency with standard office tools is essential.
Intelligent and disciplined: Detail-oriented organized and accountable. Able to prioritize and manage multiple tasks without letting critical information fall through the cracks.
Processes intakes: Handle administrative tasks related to case management and client communications. Use email texts phone or online sources to maintain contact with clients.
Sound judgment: Demonstrates the ability to politely slow a conversation ask clarifying questions and escalate appropriately. Never guesses assumes or provides legal advice always deferring such matters to attorneys.
Onsite Engagement: Thrives in an onsite role at our Fort Lauderdale headquarters where collaboration and direct engagement with colleagues are integral to success.

Why you should work here:

Empowering Culture: Join a firm that values honesty good energy and a commitment to excellence.
Team Dynamics: Work with a vibrant motivated team that loves collaboration and thrives on achieving shared goals.
Growth Opportunities: Be part of a rapidly growing firm with opportunities for personal and professional development.
Meaningful Impact: Contribute to a mission that transforms lives advocating for justice in the workplace.

Additional perks:

Health Insurance
Disability Insurance
PTO and Paid Holidays
Competitive Salary based on experience

At USA Employment Lawyers this Intake Specialist role is a pivotal opportunity to welcome clients with empathy surface the right facts the first time and accelerate justice for workers especially in the wage-and-hour arena where timing and documentation matter. If youre energized by conversations relentless about details and passionate about helping people wed love to meet you.

Required Experience:

Unclear Seniority

Are you a detail-oriented communicator who thrives on being the first point of contact ensuring every potential client feels heard and supported from the very first callDo you excel at listening carefully asking the right questions and capturing accurate details while guiding potential clients throu...