Director, Technical Services
Director, Technical Services
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$ 130000 - 207000
1 Vacancy
Job Description
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
THE ROLE
We are looking for a Director Technical Services to help us set a new standard in enterprise technical support. You will be responsible for setting the strategic direction of global service delivery for our top strategic enterprise accounts leading a growing team of managers and technical leaders. This role requires a bold leader with a vision for legendary service and a drive to do things better than anyone else.
WHAT YOULL DO
- Set and drive the strategic direction for global service delivery for our top strategic enterprise accounts ensuring the highest level of customer satisfaction.
- Lead and develop a team of managers and technical leaders fostering a culture of ownership and collaboration to provide timely quality service to all customers.
- Serve as an escalation contact and engage directly with executive management at our top customers to address their needs and drive continuous improvement.
- Manage the P&L for Technical Services driving operational best practices and efficiency while coordinating with operations to monitor and contain department budgets.
- Develop and deliver consistent policies and procedures to assure that our service delivery goals and customer success are achieved.
WHAT YOU BRING
- Leadership Expertise: At least 15 years of experience managing high-performance technical teams with the ability to influence teams and divisions to achieve company support goals.
- Strategic Acumen: Expert decision-making ability on business and service priorities with experience managing global strategic enterprise support organizations.
- Exceptional Communication: Outstanding customer and written communication skills with the ability to resolve disputes effectively and partner with cross-functional teams on projects.
- We are primarily an in-office environment and therefore you will be expected to work from theLehi Utah or Raleigh North Carolina office in compliance with Pures policies unless you are on PTO or work travel or other approved.
#LI-ONSITE
Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$130000 - $207000 USD
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
JOIN US AND BRING YOUR BEST.
BRING YOUR BOLD.
BRING YOUR FLASH.
Required Experience:
Director
Employment Type
Full Time
