IT Support Specialist, Intermediate

IT Support Specialist Intermediate

Georgia State University

Instructional Innovation and Technology

Client Services

Why Work at Georgia State University (GSU)

Georgia State University (GSU) is recognized as one of the top 5 most innovative universities by U.S. News & World Report (2025). As a dynamic research institution GSU offers a challenging and collaborative intellectual environment for its staff faculty graduate students and postdoctoral fellows. Be part of our mission to drive digital transformation in higher education and make a meaningful impact on our community.

What Makes GSU a Great Place to Work

• Generous benefits including health dental vision tuition assistance and retirement plans.

• A knowledge-sharing organization that collaborates with various partners.

What Makes the Instructional Innovation and Technology Division a Great Place to Work

Instructional Innovation and Technology is the place to work if you desire to inspire support and enable innovation to advance learning student success research and economic impact.

• Professional development opportunities to advance your career.
• The chance to work with cutting-edge technology.
• A compassionate team that values collaboration and creativity.
• A sense of purpose and accomplishment in our work.

Position Overview:

Georgia State Universitys Instructional Innovation and Technology (IIT) division is seeking a skilled professional to join our vibrant and growing team as an IT Support Specialist Intermediate. Under the general supervision of the Assistant Manager of Desktop Support this is an intermediate level position responsible for following detailed semi-complex instruction to install uninstall upgrade operate troubleshoot and repair a wide variety of audio-visual equipment networking equipment computer hardware and software and mobile devices.

Key Responsibilities:

The scope of responsibilities for this position will include but is not limited to the following essential duties:

Follow detailed semi-complex instructions to install uninstall upgrade operate troubleshoot and repair audio-visual networking telephone equipment computer hardware and software and mobile devices.

Provide technical support and training to customers.

Utilize incident response system to track document and record steps performed to resolve issues.

Perform time reporting documentation and other administrative duties.

May train and mentor less experienced co-workers.

Application Deadline: Applications must be submitted by October 15 2025 (subject to change without notice).

To be fully considered for this position all candidates at the time of submission must submit the following documents that clearly provide proof of education and relevant experience.

• A complete and accurate GSU application
• Resume
• Three professional references. One must be a current or former supervisor.

Minimum Hiring Qualifications:

Bachelors degree and one year of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

Preference may be given to applicants who in addition to meeting the Minimum Qualifications possess the following:

Working knowledge of various audio-visual equipment computer hardware networking equipment and computer software systems.

Demonstrated willingness to learn and a commitment to professional development and complying with Instructional Innovation and Technology (IIT) and departmental policies and procedures.

Excellent customer service time management analytical and organizational skills.

Ability to multitask prioritize use independent judgment and communicate effectively with internal and external customers using oral and written communication.

Relevant certifications such as A Apple Net and ITIL