Customer Support Representative (Electromechanical)

Imagine yourself

• Doing meaningful work that makes an everyday impacton the world around you.

• Growing your expertiseand expanding your skillset with every project.

• Owning your ambitionand fueling your career growth.

If so read on! BUT please read carefully. This is NOT an IT role.

XOS a Veralto company is a leading manufacturer of application-specific X-ray analyzers. We offer best-in-class elemental analysis solutions that improve public safety and customer efficiency in industrieslike petroleum and environmental compliance.

As part of the XOS team and the broader Veralto network youll work with products that make an everyday impact on vital resources we all rely upon: and along the way youll have opportunities to deepen your skills invest in your development and seek new ways to fuel your growth.

We offer:

• Vacation Time

• Flexible working hours

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Health benefits

• 401(k)

About the Role

We are seeking a Technical Support Representative to join our Commercial team in East this on-site role youll serve as the key connection between our customers and our technical teamsensuring smooth operations quick problem resolution and exceptional service at every touchpoint.

This position combines customer engagement technical troubleshooting and operational support in a hands-on manufacturing environment.

This position is part of the Commercial function located in East Greenbush and will be on-site.

What Youll Do

Customer Relationship Management

• Act as the primary point of contact for customers delivering timely professional and positive experiences.

• Build and maintain strong relationships even in high-pressure situations to drive customer satisfaction and loyalty.

• Identify and communicate potential service or instrumentation opportunities to the appropriate sales channels.

Technical Expertise & Problem Solving

• Leverage your technical background to troubleshoot diagnose and document customer issues effectively.

• Perform occasional on-site troubleshooting service and repairs using your hands-on industry knowledge.

• Manage internal and field service repairs with accuracy and efficiency.

Inventory & Order Management

• Conduct monthly inventory audits and manage field service parts to ensure proper stock levels.

• Process replacement part and consumable orders accurately and promptly.

• Coordinate return shipments ensuring a seamless experience for customers.

Sales Support & Customer Service

• Provide precise quotations and delivery timelines informed by your understanding of manufacturing processes.

• Identify cross-sell and upsell opportunities to enhance customer value.

Continuous Improvement

• Respond quickly to evolving customer needs and share insights that help improve our products and services.

• Stay informed on industry trends and emerging technologies to deliver the best support possible.

What Youll Bring

• 35 years of hands-on electromechanical experience in a manufacturing or service environment preferably in a customer-facing role.

• Experience with instrument repair or technical support.

• Strong mechanical aptitude and problem-solving skills.

• Proficiency in Microsoft Office (Word Excel).

• Associate Degree in Engineering Technology or a related field preferredor an equivalent combination of education and experience.

This position offers a unique opportunity to combine technical skill with customer-facing experience in a dynamic solutions-driven environment.

#LI-MJ1

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs.

We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

US residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.