Director, Enterprise Crisis & Business Continuity

Position Overview

Lead the development maintenance and continual enhancement of Zelis enterprise-wide Business Continuity Management (BCM) program. Collaborate across IT business units legal compliance and client-facing teams to ensure Zelis can respond to and recover from disruptions meeting both client and regulatory expectations.

What Youll Do:

Program Leadership & Strategy

• Establish and evolve the BCM program integrating best practices (ISO 22301 FFIEC NIST Zelis-specific requirements).

• Define a 35 year BCM maturity roadmap aligned to business strategy audit findings and client needs.

• Conduct annual program reviews for readiness and compliance.

• Help provide strategic direction and daily oversight for security and business continuity teams.

• Train and develop staff; foster a culture of integrity and accountability.

• Partner with senior leadership to influence enterprise-level security and resilience decisions.

Business Impact Analysis & Planning

• Lead Business Impact Analyses (BIAs) to identify critical processes and recovery priorities.

• Develop and maintain business continuity plans (BCPs) at enterprise and business unit levels.

• Align BCPs with disaster recovery crisis management vendor management and client SLAs.

• Plan and lead regular BC exercises and simulations (tabletop scenario-based).

• Guide resilient recoverable systems and analyze key BCDR metrics (RTO/RPO).

Governance & Compliance

• Define and enforce BCM governance documentation standards and lifecycle processes.

• Partner with Legal Compliance and Audit to ensure regulatory alignment.

• Participate in responses to audits client assessments and due diligence requests.

Training & Awareness

• Develop training and awareness programs for stakeholders.

• Support onboarding of new plan owners and coordinators.

• Foster a culture of preparedness and ownership.

Reporting & Metrics

• Maintain dashboards and metrics for program health risks and milestones.

• Report to the Crisis & Continuity Steering Committee and executive forums.

• Prepare client-facing materials articulating Zelis approach to continuity and resilience.

Security & Corporate Security

• Oversee the planning for evacuation fire active shooter bomb threats and other crisis events.

• Support event-based security planning and real-time response management across all office locations.

• Help develop and execute a comprehensive security strategy to protect personnel assets and intellectual property across all locations.

• Guide support and help maintain management of the companys physical security systems with facilities management.

• Develop and deliver security awareness training and educational programs to employees and leadership.

• Develop and implement an enterprise-wide security Awareness program.

• Provide strategic direction and day-to-day oversight for security and business continuity teams fostering a culture of integrity and accountability.

• Partner with senior leadership to influence long-term planning and decision-making on enterprise-level security and resilience matters.

What Youll Bring to Zelis:

• 610 years experience in business continuity risk management or enterprise resilience.

• Strong knowledge of BCM frameworks (ISO 22301 NIST 800-34 FFIEC).

• Proven experience in BIA BCP development and testing programs.

• Exceptional project management and cross-functional collaboration skills.

• Strong communication and influence across technical and business audiences.

Preferred Skills:

• Business continuity or risk certifications (CBCP MBCP ISO 22301 Lead Implementer).

• Experience in healthcare fintech or regulated industries.

• Familiarity with continuity planning software or GRC tools.

• Knowledge of third-party/vendor risk and client SLA mapping.

• Professional certifications such as Certified Protection Professional (CPP) Certified Business Continuity Professional (CBCP) or other relevant security/BCDR certifications.