IT Tier 2 Help Desk
IT Tier 2 Help Desk
Posted on :
19-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticalsincluding retail industrial and logistics healthcare education manufacturing and moremaintain clean efficient and welcoming spaces that support their operations. As we continue to grow were looking for team members who are dedicated reliable and ready to contribute to a culture built on respect opportunity and pride in service.
Position Summary
This position provides IT desktop support to both local and remote users in an efficient and accurate manner. Tackles technical problems while providing support for all assigned areas as a first point of contact. Maintains customer value according to standards set forth by the company.
Duties and Responsibilities
Knowledge
Skills
SALARY RANGE - $25-27/hour
LOCATION - La Jolla CA
The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience qualifications skills internal equity and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.
If this sounds like you then why wait APPLY TODAY!!
Benefits
KBS considers all applicants for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression marital or military status or based on an individuals status in any group or class protected by applicable federal state or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticalsincluding retail industrial and logistics healthcare education manufacturing and moremaintain clean efficient and welcoming spaces that support their operations. As we continue to grow were looking for team members who are dedicated reliable and ready to contribute to a culture built on respect opportunity and pride in service.
Position Summary
This position provides IT desktop support to both local and remote users in an efficient and accurate manner. Tackles technical problems while providing support for all assigned areas as a first point of contact. Maintains customer value according to standards set forth by the company.
Duties and Responsibilities
- Utilize customer service skills when supporting local and remote users
- Ensure proper recording documentation and closure for IT support tickets
- Install configure secure new computers
- Provide applications support including installation configuration repairing and removing Microsoft Office 365 Internet browsers anti-virus and other required applications
- Diagnose identify and troubleshoot issues in different OS including Android OS IOS Windows OS and Mac OS X
- Assist in testing or evaluating different applications for functions issues or process
- Maintain and administer IT systems following established policies and procedures including business applications desktop and laptop computers wired and wireless networks VoIP phones cellular devices and printers
- Assist in implementing best practice policies and procedures.
Knowledge
- Knowledge of remote-control software
- Knowledge of customer service principles and practices
- Able to communicate with all types of employees from those inexperienced in technology to those technologically competent
- Ability to deal with difficult people and/or situations
- Ability to resolve issues quickly and create a positive experience for the employee
Skills
- Providing help desk support using a ticketing system and SLA
- Clear and persuasive communication within positive and negative situations
- Flexibility to rotate through different technical skills such as software OS and hardware
- Ability to assess issues and provide the best solution or workaround
- Demonstrates sound judgement and takes action to make decisions willingly
- Interacts professionally to gain employee confidence and trust
- Possesses active listening skills
- Possesses interpersonal skills
- Has strong time management and organizational skills
- BS degree in Information Technology Computer Science or equivalent work experience
- A/Network/Security certification preferred
- Greater than 6 months experience in a customer service environment
- Experience in support software application is preferred
- Experience with a helpdesk ticketing system like FreshService or other service desk solution is preferred
SALARY RANGE - $25-27/hour
LOCATION - La Jolla CA
The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience qualifications skills internal equity and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.
If this sounds like you then why wait APPLY TODAY!!
Benefits
- Sick Time
- Life Insurance
- Short Term Disability Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G. Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- PerkSpot Discount Program discounts on travel gyms cell phones restaurants auto apparel & electronics
KBS considers all applicants for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression marital or military status or based on an individuals status in any group or class protected by applicable federal state or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
