Management Trainee - Quality Analyst/Quality Control – Trust & Safety

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Management Trainee - Quality Analyst/Quality Control Trust & Safety
We are seeking a dedicated and experienced Quality Analyst to join our specialized Quality Control team. This role will be primarily focused on ensuring the highest standards of quality and accuracy in our service delivery and operational processes. You will be instrumental in monitoring performance against guidelines identifying areas for improvement and contributing to a culture of continuous improvement for workflows.
Responsibilities:
Quality Monitoring and Evaluation:
oConduct regular quality audits and assessments of operational processes outputs and deliverables based on defined guidelines policies and standards.
oEvaluate the accuracy completeness consistency and compliance of work performed by teams.
oUtilize specific quality control tools and methodologies (e.g. platform-specific dashboards internal quality frameworks scorecards) to assess performance.
oMonitor key quality metrics and identify trends and potential risks specific to workflows.
Policy and Guideline Expertise:
oDevelop and maintain a deep understanding of evolving policies guidelines and quality expectations relevant to the supported workflows.
oAct as a subject matter expert on quality standards and provide guidance to teams.
oEnsure all quality control activities align with the latest requirements.
Data Analysis and Reporting :
oCollect analyse and interpret quality data specific to tasks to identify root causes of errors and deviations.
oPrepare comprehensive quality reports tailored to specific requirements highlighting findings trends and recommendations for improvement.
oPresent quality data and insights to internal stakeholders and potentially key representatives.
Process Improvement and Standardization:
oParticipate in process improvement initiatives specifically aimed at enhancing efficiency accuracy and quality within workflows.
oContribute to the development and maintenance of quality control guidelines procedures and documentation.
oIdentify opportunities for standardization and best practice implementation across teams.
Feedback and Coaching
oProvide constructive feedback to team members and supervisors based on quality audit findings ensuring alignment with the client expectations.
oParticipate in coaching and training sessions focused on improving individual and team performance related to quality standards.
oCollaborate with training teams to develop and refine training materials based on quality insights.
Compliance and Governance
oEnsure strict adherence to quality standards contractual agreements and any relevant regulatory guidelines.
oParticipate in internal and potentially joint quality audits with representatives.
oSupport the implementation and maintenance of quality management systems relevant to the partnership.
Collaboration and Communication
oWork closely with internal teams and potentially counterparts to address quality issues and implement solutions for processes.
oCommunicate effectively with stakeholders regarding quality performance challenges and improvement initiatives.
oParticipate in team meetings and contribute to a collaborative and quality-focused environment in alignment with clients expectations.
Qualifications we seek in you!
Minimum Qualifications
Any graduate
Experience in a quality control or quality assurance role with demonstrable experience supporting projects or clients (e.g. content moderation advertising operations community support).
Strong understanding of quality control principles methodologies and tools with specific application to online platforms and content.
Excellent analytical and problem-solving skills with the ability to interpret data and identify trends within the context of guidelines.
High level of attention to detail and accuracy with a strong focus on adhering to platform-specific rules.
Strong written and verbal communication skills including the ability to prepare clear and concise reports and present findings effectively potentially to stakeholders.
Proficiency in MS Office Suite (Excel Word PowerPoint) and familiarity with relevant online platforms and tools.
Ability to work independently and as part of a team collaborating effectively with both internal and external stakeholders.
Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced 1 environment.
Preferred Skills:
Direct experience working on quality control related workflows
Familiarity with internal quality assessment processes and tools.
Experience in interpreting and applying complex online platform policies and guidelines.
Experience in providing feedback and coaching.
Knowledge of data visualization tools relevant to online platform data.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.