Customer Service Specialist
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Job Location:
Washington - USA
Yearly Salary:
$ 42000 - 53000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Position: Customer Service Specialist
Company: Think Tell Junction
Location: Washington DC
Salary: $42000 - $53000 per year
Job Type: Full-time
Work Type: In-person (strictly on-site)
About Us
Think Tell Junction is a leading company in communications solutions dedicated to transforming the way businesses connect and communicate. Our innovative services help organizations achieve more efficient impactful and secure communications. We value professionalism inclusivity and growth within our team and aim to foster a dynamic work environment for all.
Job Description
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic this role you will be the first point of contact for our customers providing exceptional service that fosters positive relationships and enhances customer satisfaction. As a Customer Service Specialist you will be responsible for addressing customer inquiries resolving issues and providing information about our products and services.
Responsibilities
- Respond to customer inquiries via phone email and chat in a timely manner
- Resolve customer issues effectively while maintaining a positive demeanor
- Provide detailed product and service information to customers
- Document customer interactions and feedback in our CRM system
- Participate in training sessions to stay updated on product knowledge
- Work collaboratively with team members and other departments to improve customer satisfaction
Skills & Qualifications
- Proven experience in a customer service role or similar position
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment while managing multiple tasks
- Familiarity with CRM systems and customer service software
- Empathy and patience when dealing with customer concerns
Benefits
- Competitive salary with opportunities for growth.
- Comprehensive health dental and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Ongoing training and professional development programs.
Join Think Tell Junction to be a part of a vibrant team where you can grow and make an impact in a fast-paced customer-focused environment.
If youre ready to bring your professionalism and energy to our front office team we encourage you to apply today
Note On-campus work in Washington DC
Required Experience:
Unclear Seniority
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
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