People Operations Manager
People Operations Manager
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$ 135000 - 145000
1 Vacancy
Job Description
DESCRIPTION
The People Operations Manager is responsible for the operational oversight and execution of People Operations and People Care functions. This role ensures seamless delivery of HR services across recruiting onboarding benefits payroll performance management and offboarding. The ideal candidate will bring balanced expertise in HR HR systems and service management with a strong focus on continuous improvement employee experience and operational excellence. This role will report to the Sr. Director of People Operations and Digital Transformation.
JOB FUNCTIONS
- People Operations and Service Delivery
- Lead and manage the People Care/Operations team members ensuring high-quality operations support and service delivery across all HR functions.
- Oversee day-to-day triage and delivery of operational support for recruiting onboarding benefits payroll talent management and offboarding processes.
- Manage service management platforms to triage track resolve and improve employee support requests.
- Support global HR operations and ensure alignment with local compliance and cultural expectations.
- Strengthen rigor and core capabilities within a new established team
- People Technology Administration
- Serve as primary administrator forHR Technology Solutions (UKG Success Factors Nectar LinkedIn Learning)
- Collaborate with cross-functional teams to ensure data integrity compliance and process optimization across HR systems.
- Lead or support release deployments system enhancements and integrations.
- Support and ensure successful execution of recurring HR events (merit increases performance pay open enrollment etc.) by coordinating system readiness and record management
- Continuous Improvement
- Monitor and analyze operational metrics to identify trends gaps and opportunities for improvement.
- Lead or support continuous improvement related to HR technology processes and people experience.
- Maintain awareness of industry trends and best practices in HR operations and shared services.
- Data Protection and Compliance
- Improve and establish processes with a focus on data protection access control and compliance with internal policies and external regulations (e.g. GDPR HIPAA)
- Conduct regular review of information and access management
REQUIRED QUALIFICATIONS
- BA/BS degree or equivalent combination of education certifications and experience in Human Resources Business Administration Information Systems
- Minimum3 years of experiencein HR shared services recruiting ops payroll benefits or generalist role.
- Minimum5 years of hands-on configuration experiencewithUKG Pro (Recruiting Onboarding People Center Pay WFM Document Manager)
- Minimum 1 Year of supervisory experience preferably in a multinational capacity
- Familiarity with HR compliance data privacy and audit requirements.
- Experience in a global HR operations environment.
- Proficiency in service management systems such asJira Service DeskZendesk ServiceNow or equivalent.
- Proficiency in project and work management tools (Asana Smartsheet Jira Project)
- Strong analytical problem-solving and project management skills.
- Excellent communication and interpersonal skills with a customer-focused mindset.
- Ability to thrive in a fast-paced collaborative and evolving environment.
PREFERRED QUALIFICATIONS
- HR Certification (PHR SHRM-CP)
- Project Management Certification (PMP Prince2)
- Business or Process Analysis Certification (Lean Six Sigma CBPA)
- Experience with mid-to-large-scale HCM implementations (Workday UKG Dayforce)
TRAVEL
- Ability to travel up to 5% of the time for business needs team meetings or professional development
This position has been approved for remote work and a reasonable rate of compensation is between $135000 - 145000.
ACS currently provides the following benefits for this position: paid vacation leave paid sick leave paid holidays health insurance flexible spending account or health care savings account dental insurance life insurance vision insurance retirement benefits short- and long-term disability and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills experience and location.
Any actual offer of employment reflecting the total compensation package and benefits will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.
Required Experience:
Manager
Employment Type
Full-Time
