(Assistant) Application Specialist (Based in Macau)
(Assistant) Application Specialist (Based in Macau)
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Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
Roche Diagnostics
Main Tasks :
Provide pro-active field applications support to both internal and external customers Update and communicate application information regularly Assist in daily operation activities of Applications Team Project implementation service.
1. Provide pro-active field applications support to customers and internal customers
To provide on-site applications and troubleshooting support for customers
Ensure that our existing & new customer base are supported with good quality and professional service; identify and satisfy customers needs in a pro-active manner to foster and maintain good partnership with customers
Perform application installation & site inspection
Regularly update all relevant account-related and daily activities via REXIS or equivalent system to ensure proper customer care monitoring and resolution
Keep up-to date knowledge including instrument operation and application related information
Support internal customers on applications related topics to achieve business results
Provide cross-training to relevant colleagues
2. Update and communicate application information regularly
Visit and check regularly intranet/emails and all available channels to keep up-to-date application information
To communicate with the team and headquarters on all relevant application issues
Ensure important information e.g customer notifications are passed to colleagues and relevant customers follow up actions are performed as per RDHK compliance guidelines
3. Assist in daily operation activities of Applications Team
Engage in projects and taskforces related to business needs
Pro-actively feedback challenges encountered at frontline and improvement area related to business to Application Supervisors
4. Project Implementation service
Provide system validation and initial setup services
Carry out evaluation and data processing
Create manage and execute the evaluation plan including protocol discussion materials ordering and lab work
Conduct Customer Training and provide hyper-care for live-run activities
Internal support: SW upgrade services
Create and maintain internal/ external training materials
Basic Requirements of the Job :
Education :
Bachelor degree in Medical Laboratory Science Biomedical Science or other relevant Science discipline
Experience :
Preferably 2 years of working experience in Applications Support or clinical laboratory
Fresh graduates will also be considered
Special Knowledge :
Clinical Laboratory Workflow and clinical analyzers
Basic laboratory knowledge/ skills
Proficient in common computer software knowledge including WORD EXCEL POWER POINT etc.
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
