Floor Manager (Service Coach) - West London

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Do you know what we are missing to create the best retail team on the globe Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called Head Coach an Assistant Store Manager is called Assistant Head Coach a department manager is called Coach a team leader is called Lead and a Sales Associates is called Athlete.

As a Coach you are:

Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
Leading coaching and motivating the employees in your department and ensuring an excellent work atmosphere
Managing the daily business in your department to reach sales targets (incl. digital services visual merchandising salesfloor)
Identifying and improving areas based on feedback given by consumers
Being a brand ambassador for NIKEs initiatives including training your team
Ensuring that the store complies with all NIKE standards and guidelines
Cooperating with your business partners across stores and HQ

ATHLETE EXPERIENCE

Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
Leading team Engagement on NIKE Community Ambassador activities
Partnering with senior store leadership you will oversee the hiring processes including onboarding
Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

Leading by example and the delivery of our sales floor service and bring the consumer journey to life
Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
Completing specific training and share completion with athlete services
Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

Attractive salary that evolves with the market and experience
Opportunity on receiving monthly bonus payments
Attractive online and in-store employee discounts
Attractive Benefits Package Pension & Share scheme
Exciting development and career opportunities
Regular training on leadership sales and products
A dynamic and motivating environment which values Diversity Equity & Inclusion (DE&I)
Staff dress to represent NIKE and foster our team spirit
Access to sports activities
Opportunities to participate in unique NIKE moments

What you bring:

A passion for NIKE and/or love of sport
Experience in retail and/or leadership positions
Very good command of English language (written and spoken)
Experience and competency in serving exceptional consumer service
Ability to coach and develop a strong team
Strong focus on communication
Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission To bring inspiration and innovation to every athlete in the world. Apply now easy way online. We are waiting for you!

Required Experience:

Manager

Do you know what we are missing to create the best retail team on the globe Someone like YOU!In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called Head Coach an Assistant Store Manager is called Assistant Head Coach a department manager is called Coach a tea...