Coordinator, Patient Care

Rutherford Regional Health System is a 143-bed acute care facility that offers a broad array of inpatient and outpatient care. Rutherford Regional is dedicated to providing patients with a full range of services to meet their healthcare needs. We provide our services in a caring professional environment through the teamwork of our medical staff and employees.

Rutherford Regional Health Systems partnership with Duke LifePoint Healthcare is bringing the pieces together to transform healthcare in Rutherford County. Duke LifePoint Healthcare is a joint venture of Duke University Health System one of the countrys leading academic health systems and LifePoint Health a leading healthcare company dedicated to Making Communities Healthier. These two forces joined because of the shared interest in collaborating with hospitals healthcare providers and patients to bring high quality innovative healthcare services to communities. Duke LifePoint combines Dukes unparalleled expertise in clinical excellence and quality care with LifePoints extensive resources and knowledge and experience operating community hospitals and healthcare organizations.

The Patient Experience Coordinator is a key driver in enhancing patient and family experience across Rutherford Regional Health System. This role is responsible for driving strategic initiatives collaborating with hospital leadership to develop and implement action plans performing front-facing customer interactions and providing expert coaching and mentorship to staff on best practices for patient-centered care. The Coordinator leverages data analytics to gain insights into patient needs and preferences informing the development of targeted improvement strategies.

Essential Functions:

Develop implement monitor and evaluate plans to achieve quality and patient safety improvement goals.

Engages providers in strategies to improve outcomes through collaborative partnerships.

Responsible for the implementation of the LifePoint Foundational Five quality improvement processes and other LifePoint quality and patient safety initiatives.

Serves as a Patient Safety Champion to infuse a culture of patient safety including an increased awareness and identification of patient safety concerns.

Ensures the development and delivery of nursing education/competencies to all clinical staff.

Work with vendors and external partners to obtain quality data; Responsible for data collection dashboards and management of data delivery to providers and all other stakeholders; Use analytical reasoning to measure the impact on key performance and quality metrics.

Knowledge of continuous quality improvement principles practices methods and tools; Actively participates or leads Performance Improvement Teams.

Skilled in effective education coaching team building and facilitation skills.

Direct and drive the implementation training and hardwiring of tactics and evidence-based practices to improve patient/family experiences engagement and satisfaction.

Serves as a Quality Cohort Team Member to provide consultative guidance in the development and implementation of National Quality Program Practices.

Perform other duties as assigned.

Minimum education:

Associates degree in nursing required.

Experience:

3 Years experience of customer service in a health care setting is preferred with a demonstrated ability to coordinate initiatives aimed at enhancing the patient journey.

Licenses:

Current RN license to practice in NC (NC licensure or multi-state (compact) license).

Technical Skills:

Strong understanding of patient-centered care principles & best practices. Excellent communication interpersonal and presentation skills. Proficiency in data analysis and reporting. Ability to collaborate effectively with diverse stakeholders. Computer skills including but not limited to MS Office Teams Power BI Excel PowerPoint. Strong analytical skills. Must be able to lead measurable actions.

Required Skills:

Requires critical thinking skills decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Benefits - Wide range of benefits options!

Here at Rutherford Regional you choose your own Medical Dental and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.

• HSA
• 401(K) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with OptumRx
• Income protection programs for the entire family such as life insurance Short/Long-term Disability and Identity Theft.
• Employee Assistance program at no cost to you to provide emotional legal financial and daily life support for your entire household. Services are available 24 hrs. a day 7 days a week.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

Why join our team

We are dedicated to providing patients with a full range of services to meet their healthcare needs and we believe our employees are our most valuable assts in accomplishing this goal. Rutherford Regional is growing its team of dedicated health care professionals. If you are looking to start a career that cares are passionate about changing lives and ready to work in a supportive environment in a close-knit community apply today!