IT Program/Project Manager

Ashburn, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Simple Technology Solutions our people are our priority. We know our team members are more than employeestheyre parents friends volunteers artists and athletes. Thats why we offer flexibility to help them thrive personally and professionally while delivering exceptional solutions to our Federal Government clients.

Our culture is built on collaboration continuous learning and excellence. We are mentors and thought leaders who share knowledge and foster growth. Recognized as a Best Place to Work we believe a range of perspectives helps us drive innovation and exceed customer expectations. At STS taking care of our people isnt a perkits the standard.

As an 8(a) HUBZone company we also offer special incentives for team members living in qualified HUBZones. Check out the HUBZone map HERE to see if you qualify!

Simple Technology Solutions is looking for anIT Program/Project Managerto add to our team.

Quick Position Overview:

US Citizenship is required
Bachelors Degree is required
minimum of 5 years position related experience is required
On-site in Ashburn VA (no remote option)
Role is contingent upon award

The Role:

The IT Program/Project Manager will lead a large-scale federal IT service desk program in Ashburn VA. This role provides oversight of daily operations in a 247 service desk environment manages staff performance ensures SLA compliance and serves as a key liaison with government stakeholders.

This position is contingent upon contract award.

The IT Program/Project Manager at STS will:

Serve as the primary point of contact with government stakeholders.
Direct daily operations of a 247 IT service desk
Supervise and mentor service desk staff.
Oversee quality control and ensure compliance with SLAs.
Develop and deliver staff training programs.
Manage staffing schedules and escalations.
Implement process improvements to enhance efficiency and customer service.
Provide reports and updates to client and internal leadership.

Education and Experience:

Required:

Bachelors degree or higher in Computer Science Business Administration Science Mathematics or Engineering
US Citizenship
5 years of IT service desk leadership (program management operations training or quality assurance)
Strong communication leadership and problem-solving skills
Experience managing large teams (50 staff) in a 247 environment
Familiarity with federal IT service desk programs

STS is committed to equal employment opportunity. STS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination harassment and retaliation of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation marital status family responsibilities matriculation personal appearance political affiliation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

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Required Experience: