Central Product Owner Data- WB FCP

Your Role as Central Product Owner Data

As the Central Product Owner (CPO) for our CDD Digital Journey you are responsible for driving the digital transformation within our WB Financial Crime Prevention (FCP) domain. We are evolving the Customer Due Diligence (CDD) process from manual to meaningful. While focusing on developing our employee workflow solution we are also committed to fully digitizing the CDD outcomes and leveraging AI to assist in automating the daily repetitive tasks we currently face. Additionally we ensure that our end-clients are supported in a fully digital manner to maximize client satisfaction and minimize client effort.

As a CPO within the FCP domain you are at the heart of this change and responsible for managing our capability-oriented team setup. You bridge the gap between business needs and delivery teams balancing innovation operational impact and employee/client centricity.

You proactively anticipate dependencies and collaborate across Wholesale Banking tribes countries and other ING organizations to design a seamless user experience across products countries and channels. Your detailed roadmap guides our stakeholders and your excellent communication skills ensure everyone knows what to expect.

You manage and prioritize the product backlog using data-informed decision-making working closely with the Change Board and other governance bodies to ensure high-value delivery. As a key liaison across the FCP teams and delivery tribes you ensure transparency alignment and engagement throughout the change lifecycle.

Additionally you oversee first- and second-line incident resolution ensuring stability and responsiveness across the digital product landscape. You take ownership of risk management and maintain a strong focus on IT governance and controls.

In the Data team your focus is on enabling seamless automated data flow across the entire Customer Due Diligence (CDD) process. You are responsible for aligning data across all systems in the CDD value chain ensuring operational efficiency and trusted decision-makingwithout manual rekeying.

You take delegated ownership of soft party data ensuring it is properly stored governed and made accessible for all relevant CDD components. You design and deliver integration APIs that support data reuse across FCP change teams reducing duplication and increasing consistency.

You actively monitor data flows across the CDD landscape identifying and resolving issues proactively to prevent operational disruption. You define a clear FCP data vision aligned with INGs enterprise architecture regulatory requirements and digital ambitionsincluding AI readiness. You also seek alignment with the TM and Screening domains to support an integrated data strategy.

Collaboration is key: you work closely with IT operations and product teams across the journey to ensure data enablesnot hindersexecution. CCDM is a key stakeholder as they manage the hard party data; you ensure 100% alignment with them to create one coherent data landscape for CDD.

Key Responsibilities

Product Strategy & Design

• Define and evolve the data strategy for CDD ensuring data availability quality and usability to support operations analytics and compliance.
• Define a clear FCP data vision aligned with INGs enterprise architecture regulatory requirements and digital ambitions.
• Lead data capture validate interfaces and continuously improve data quality across the CDD Digital Journey. Ensure end-to-end data lineage across all CDD systems enabling traceability and trust.
• Maintain and develop the Q6 product roadmap to deliver long-term business value (operational effectiveness) and operational impact ensuring that business value is validated post-delivery to measure impact effectively.

Governance

• Provide input and participate in the regular QBR review cycle where progress is monitored planning is communicated and priorities are set.
• You provide bi-weekly updates into the FCP change board to inform all relevant stakeholders and prepare clear decision and information requests when needed.
• With your colleague CPOs you ensure that dependencies between the teams are actively managed and you inform transparently on any impediments you foresee.

Backlog Ownership & Prioritization

• Own and manage the product backlog ensuring features enhancements and fixes are prioritized based on business value and user needs.
• Maintain high-quality actionable backlog items to guide development teams effectively.

Stakeholder Management

• Act as the central point of contact for the products change journey maintaining strong alignment with business Tech compliance and other key stakeholders.
• Drive stakeholder engagement ensuring clarity around the product vision priorities and delivery expectations.
• Engage with data consumers across business lines to understand their needs and ensure the data product delivers actionable insights and supports regulatory obligations.
• You work with all stakeholders of Wholesale Banking including other product lines COO Tech and functions such as Risk and Finance. You are based in Amsterdam.

Incident & Issue Management

• Take ownership of data-related issues liaising with the first line to ensure proper root cause analyses are performed and structural solutions are implemented.
• Monitor data flows and create dashboards to proactively detect and resolve data flow problems ensuring continuous data reliability and operational stability.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and proactively monitor user metrics.

Risk & Compliance

• Ensure data handling practices comply with internal and external data privacy security and regulatory standards.
• Proactively assess and mitigate risks during the design and delivery phases embedding compliance into the product lifecycle.
• Collaborate with data owners and stewards to ensure clear delegation and documentation of data responsibilities.
• Maintain the KYC-owned data and act as a delegate data steward.

How to Succeed

We hire smart people like you for your potential. Our biggest expectation is that you stay curious keep learning and continue developing into an even more impactful version of yourself.

As a Central Product Owner you will need:

• AMasters degreeor equivalent academic background supported by relevant practical experience.
• At least5 years of experience in Wholesale Banking gained in either Data Management or Analytics.
• A minimum of5 years of relevant product development experience with a strong focus on Data management and Analytics.
• A strong track record indriving and implementing change with a focus on improving end-to-end processes.
• Experience working inAgile environments with a solid understanding of product ownership and delivery cycles.
• The ability to operate effectively inmulticultural and cross-functional settings.
• Fluent in English speaking and in writing.

You bring:

• Strong stakeholder management skills with the ability to align and engage across WB business lines and ING locations.
• Anatural drive for completion creative thinking and a proactive mindset.
• A deep understanding of thedynamics and challenges of international organizations.
• The ability tomotivate teams promote collaboration and drive performance across domains.
• Aself-steering cross-functional working style with the confidence to lead through ambiguity and change.

Rewards and benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

25-28 vacation days depending on contract

Pension scheme

13th month salary

8% Holiday payment

Hybrid working

Personal growth and challenging work with endless possibilities

An informal working environment with innovative colleagues

Questions
Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.