Product Operations Engineer - Red Hat Enterprise Linux

Job Summary

Come join one of the fastest growing enterprise software and services companies and the leader of open source software. The Red Hat Portfolio Lifecycle Management (PLM) team is looking for a Principal Product Operations this role you will understand how customers use Red Hat products individually and as part of a portfolio solution and to amplify the user experience throughout the development cycle. Members of the Product Operations Engineering team use their technical expertise and experience to identify and prioritize customer-impacting issues develop risk mitigation strategies plot life cycle changes and impact and use and develop repeatable efficient processes and procedures.

A Product Operations Engineer brings their know-how and experience - either from a development DevOps or other technical background - to work closely with the Product Management Engineering Quality Engineering and other teams to focus on identifying technical customer trends that need focus helping prioritize fixes features and roadmap items. Product Operations streamlines Engineering processes and facilitates high-impact decision-making.

You will help to empower the larger PLM team to focus on our portfolio strategy by ensuring that the individual products are developed with the customer experience as a strong influence. A positive product experience benefits our customers as well as our peers by ensuring improvements through the life of a product.

The PLM team is dedicated to delivering a unified strategy across the Red Hat portfolio. This strategy amplifies customer feedback influences the end-to-end product development cycle and promotes an improved product experience. PLM advocates product and solutions effectiveness across Red Hat and provides a top-down portfolio view. Successful applicants must reside in a state where Red Hat is registered to do business.

What you will do

• Use data to identify customer trends and guide a product roadmap

• Assist in the development of comprehensive and reusable self-service solutions for future incidents

• Deconstruct complex technical issues and work with peers to identify improvements ideally as simple as possible for customer consumption

• Exercise sensible judgement in selecting methods and techniques for obtaining solutions

• Analyze upstream development against current customer reported product defects

• Understand develop and promote good practices for long-term solutions

What you will bring

• Ability to collaborate with peers in our Product Management and Engineering to prioritize customer issues based on trend analysis and feedback

• Highly motivated self-learner and ability to work in a team constantly improving and adapting and contributing to the team

• BS or higher in computer science or other technical discipline or equivalent work experience

• 2 years of experience as a support sustaining or development engineer or other directly related experience in an enterprise environment

• 2 years of experience with Linux in a systems administrative or DevOps role; 3 years of experience is a plus

• Continuous integration (CI) or continuous delivery (CD) pipeline automation experience using Chef Puppet Ansible or Jenkins

• Solid troubleshooting mindset creative problem-solver capable of self-direction and effective time management

• Passionate about technology and customers; committed to providing the best experience possible for Red Hat customers

• Record of solving complex problems efficiently

• Ability to read and write code is a strong preference

• Usage of data analysis tools like Tableau is a plus

• Experience using Git and Github is a plus

• Upstream involvement in open source projects (patches submitted for upstream inclusion) is a plus

#LI-OA1

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.