Manager - Early Arrears Assist

Adelaide - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

It starts here. With Bendigo Bank and you.

Help shape the future of customer care at Bendigo Bank! We are looking for an experienced leader to support a dynamic team and customers in need. This is your chance to make a difference while driving innovation and delivering real impact!

About the role

As the Manager - Early Arrears Assist youll guide and develop a team of Customer Support Officers who engage with customers in early arrears working collaboratively to understand their financial situation and provide tailored sustainable solutions. Your focus will be on delivering high-quality customer outcomes improving operational processes and ensuring compliance with regulatory requirements.

Youll also play a key role in re-imagining how the team operates implementing new strategies championing continuous improvement and leveraging data-driven insights to shape better outcomes for both customers and the bank.

As a senior leader youll mentor your team act as a key escalation point and build strong relationships with internal stakeholders advocacy groups and external partners.

This is a unique opportunity to make a real impact by helping customers regain financial stability while driving innovation and excellence!

This is a permanent full-time opportunity to be located at one of our corporate offices in either Bendigo or Adelaide.

About you

To be successful you will have:

Proven experience leading operational teams within the financial services industry.
Strong customer service background particularly in customer-facing roles dealing with financial hardship or collections.
Demonstrated ability to drive change continuous improvement and team transformation.
Excellent problem-solving communication and stakeholder management skills.
A strong understanding of risk management compliance and regulatory frameworks.
Previous experience delivering key strategic initiatives and managing operational performance metrics.

If you have a passion for helping customers a drive for operational excellence and a talent for leading high-performing teams wed love to hear from you!

Still in two minds

Research suggests 60% of women and underrepresented groups might stop here even after getting as far as drafting an application. We believe that diversity makes every team stronger so even if you dont tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date so dont delay: apply now!

For more information check out the Application Process for Internal Candidatespage.

PD:PD - Manager Early Customer

Closing date: Friday 26 September

Required Experience:

Manager

It starts here. With Bendigo Bank and you.Help shape the future of customer care at Bendigo Bank! We are looking for an experienced leader to support a dynamic team and customers in need. This is your chance to make a difference while driving innovation and delivering real impact!About the roleAs th...