Collections Strategy Analyst

London - UK

Monthly Salary: £ 45000 - 65000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

London OR UK Remote 45000 - 65000 Share Options Benefits Hear from the team

Our Financial Health team

The teams primary goal is supporting those tackling tough financial situations. It is essential that from the very start were on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.

Youll play a key role by...

Its all about being there for our customers when they need us the most. Youll play a crucial part in guiding customers creating a pathway out of financial hardship. With your assistance theyll find a fresh start and a clearer financial outlook. You will do this by:

This is an Individual Contributor (IC) role but it requires indirect leadership in our squad structure to drive Financial Health strategy improvements
Helping to deliver a number of strategic changes which consistently lead to good customer outcomes whilst also protecting Monzos interests
Working with analysts product managers engineers and operations staff across Monzo to implement proposed changes
Using qualitative and quantitative data sources to analyse the impact of recent changes as well as some monitoring of the overall portfolio performance
As a senior member of the team you will be supporting the growth and development of more junior team members.
Working with external partners to ensure they adhere to Monzos standards and provide good customer outcomes
Documenting and using data to ensure the execution of our strategy is in line with expectations with the right governance control and monitoring.

Wed love to hear from you if

You have experience of working with external partners including relationship management and auditing
You have experience in Collections and Recoveries strategies
You understand the regulatory landscape including CONC SYSC Consumer Duty and the CCA
You have leadership experience (directly or indirectly) and you are able to drive forward strategic projects
You can identify articulate and mitigate risks associated with strategic changes
You have strong judgement and can make trade-offs between what is desired with what is feasible
You have a proven ability to gain approval for proposed business changes
You are comfortable working in a fast-moving ambiguous and changing company
You have experience working cross-functionally with engineering risk operations and finance teams
You are a collaborative strategic problem solver who loves working hard towards a deadline
You give customers in financial difficulty the best outcome is at the heart of what you do

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

45000 - 65000 Share Options

This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

Initial Interview with the Hiring Manager
Role Specific Interview
Behavioural Interview

This process should take around 3-4 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.You can read them here.

Youll hear from us throughout the application process but if youve got any questions please reach out to You can also use this email address to let us know if theres anything we can do to make the process easier for you because of disability neurodiversity or anything else.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-TP2

Required Experience:

London OR UK Remote 45000 - 65000 Share Options Benefits Hear from the teamOur Financial Health teamThe teams primary goal is supporting those tackling tough financial situations. It is essential that from the very start were on the same page about our collective responsibility: providing thought...