Product Lead, Support AI

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

We are looking for an experienced Product Lead to join the Support AI Team within the Support Product Group. This is a brand-new team that will define and build AI-powered products from the ground up. The Support Group consists of 5 different teams building products and tools that power Wolts customer support.

Delightful customer experience is one of the cornerstones of Wolt and we see Wolts high-quality support as an important part of the overall customer experience. Over the years we have invested a lot in our in-house built support tooling and products as we believe its the best way for us to provide a world-class support experience and ensure satisfaction for our consumers courier partners and merchants across the 30 countries we operate in.

In this role youll be leading Wolts strategic efforts in bringing AI and LLM-based solutions into the support domain. As Product Lead you will own the vision and roadmap for our Support AI team and play a key role in shaping Wolts first wave of AI-driven support products. This includes building intelligent systems that help support agents quickly identify issues and recommend the best resolution as well as enhancing consumer-facing support experiences through AI-powered self-service.

Youll be working with a cross-functional team of incredibly talented engineers designers and data experts in a high-visibility role. Together youll drive the entire product lifecycle from identifying opportunities and experimenting with LLM-based workflows to launching scalable solutions that improve efficiency and delight users. Youll also partner closely with business and operations stakeholders while building an in-depth understanding of Wolts support operations and our end users -consumers merchants courier partners and our internal support teams-.

Our humble expectations

You could come to this role from a multitude of different backgrounds but ideally you have

• Proven experience as a Product Lead / Product Manager preferably in growth marketplace or decision making domains you know what it takes to develop great products with a strong track record of building high-growth products
• Excellent written and verbal communication skills and have proven ability to influence cross-functional teams and senior stakeholders/executives.
• Desire to be in a high-ownership high-visibility role. You need to be comfortable with both driving the strategic vision for the domain but also getting hands-on and diving into the details.
• A mixture of data analysis skills engineering understanding and business savvy with the go-getter attitude of a could-be start-up CEO
• Expertise in how to work with and lead cross-functional teams at least with developers design data experts and with engineering teams

Next steps

The position will be filled as soon as we find the right person so make sure to apply as soon as you realize you really really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well as youll own a piece of the pie.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.