Passenger Representative - Part-time Seasonal

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford CT (OXC) Westchester NY (HPN) Stuart FL (SUA) and San Juan PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft crew and service Tradewind provides personal air travelboth private and scheduled servicethroughout North America and the Caribbean.

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ABOUT THE CANDIDATE / ROLE

Tradewind Aviation is seeking a seasonal part-time Seasonal Passenger Service Rep to join our Customer Service team in San Juan PR. The ideal candidate is passionate about delivering personalized memorable experiences and takes pride in providing the highest level of service to our clients.

As a key member of our Passenger Service team you will thrive in a fast-paced evolving environment that values collaboration respect accountability growth and shared success.

Schedule: Candidate must be available to work on a fixed and/or rotating schedule including mornings afternoons evenings weekends and holidays.

This is a seasonal temporary role expected to run from November 2025 through May 2026 with the potential for career growth.

ESSENTIAL FUNCTIONS

• Warmly welcome guests to create a positive arrival and departure experience.
• Listen to and resolve guest problems and complaints promptly.
• Ensure safety-conscious behaviors in all operational processes.
• Guide and assist clients through the U.S. Customs and Border Protection international clearance process.
• Deliver seamless VIP service experiences.
• Escort passengers during the boarding process and assist with screening procedures.
• Assist unaccompanied minors and passengers with special needs.
• Support and maintain VIP Lounge facilities to company standards.
• Communicate clearly with clients agents flight crews and vendors.
• Assist with station upkeep and cleaning of work areas.
• Follow company standard operating procedures and the Ground Operations Manual.
• Perform other duties as assigned by management.

QUALIFICATIONS

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Strong work ethics attention to detail ability to multitask and a positive attitude.
• Fluent in English and Spanish (reading writing speaking).
• Willingness to work a rotating schedule (mornings afternoons evenings weekends holidays).
• Ability to pass a background investigation including FBI fingerprinting and criminal history.
• U.S. citizen or authorized to live and work in the U.S. or its territories.
• Valid in-state drivers license.
• Computer proficiency.
• Self-motivated and a strong team player.

PHYSICAL REQUIREMENTS

• Ability to work indoors and outdoors in varying weather conditions (rain wind heat).
• Frequently lift baggage/items up to 50 lbs.
• Occasionally lift baggage/items between 5070 lbs.

WORKING CONDITIONS

• Prolonged periods of standing.
• Frequent walking between airport points.

BENEFITS

• Competitive salary
• Fun dynamic team with opportunities for rapid advancement
• Travel benefits on various US and International airlines