Call Center Rep Patient Financial Services Full-Time Day 23817
Call Center Rep Patient Financial Services Full-Time Day 23817
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Job Description
Join Our Team at New Bridge Medical Center!**
We are dedicated to providing high-quality compassionate care to our diverse community. As a leading healthcare provider we offer a supportive and inclusive work environment. If youre passionate about making a difference and thrive in a collaborative setting New Bridge Medical Center is looking for a Call Center Representative.
Job Duties
Answering or making calls to patients etc. to learn about and address their needs complaints or other issues with products or services.
Responding efficiently and accurately to callers explaining possible solutions and ensuring that patients etc. feel supported and valued.
Utilizing software databases scripts and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Sorts opens and route all Patient Financial Services incoming mail. Prepares
payments received for submission to Cash Posting
Performs clerical duties (e.g. photocopy scanning of correspondence and cash
receipts)
Maintains established departmental policies and procedures objectives quality assurance program safety environmental and infection control standards. Assesses gaps in policies and procedures and create necessary policies and procedures to fulfill these gaps.
Understands and adheres to the Medical Centers Code of Conduct.
Familiar with the Medical Centers Mission Vision and Values Statements.
Other Duties
Performs other duties as assigned to support the overall objectives of the department and organization.
Position Qualifications
Minimum of 1 year of call center or customer service related experience required.
Exceptional customer service active listening and verbal and written communication skills professional phone voice.
Understanding of Medical Centers services and policies.
Proficiency with computers and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Ability to multi-task
Good organizational skills.
Speaks reads and writes English to the extent required by the position.
Education
High School graduation or equivalent required
Associate degree preferred
Job Setting/Physical Demands
Office setting; contact with staff patients regulatory agencies and other outside organizations.
Somewhat sedentary occasional reaching stooping bending kneeling crouching.
Mobility required.
Salary commensurate with experience within posted range.
$18.52/ Hour
We provide a comprehensive benefits package including a competitive medical dental and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days personal time sick leave and nine paid holidays. Additionally we are committed to the personal and professional growth of our employees offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.
Employment Type
Full-Time
