Process Developer - Quality Consultant – Trust & Safety

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Developer - Quality Consultant Trust & Safety
We are seeking a meticulous and detail-oriented Quality Control this role you will be responsible for ensuring the highest standards of quality and accuracy in our service delivery and operational processes. You will play a critical role in identifying areas for improvement implementing quality control measures and contributing to a culture of continuous improvement.
Responsibilities:
Quality Monitoring and Evaluation:
oConduct regular quality audits and assessments of various operational processes outputs and deliverables based on defined guidelines and standards.
oEvaluate the accuracy completeness consistency and compliance of work performed by teams.
oUtilize various quality control tools and methodologies (e.g. checklists scorecards statistical analysis) to assess performance.
oMonitor key quality metrics and identify trends and potential risks.
Data Analysis and Reporting:
oCollect analyse and interpret quality data to identify root causes of errors and deviations.
oPrepare comprehensive quality reports highlighting findings trends and recommendations for improvement.
oPresent quality data and insights to relevant stakeholders including team leaders and management.
Process Improvement and Standardization:
oParticipate in process improvement initiatives to enhance efficiency accuracy and overall quality.
oContribute to the development and maintenance of quality control guidelines procedures and documentation.
oIdentify opportunities for standardization and best practice implementation across teams.
Feedback and Coaching:
oProvide constructive feedback to team members and supervisors based on quality audit findings.
oParticipate in coaching and training sessions to improve individual and team performance related to quality.
oCollaborate with training teams to develop and refine training materials based on quality insights.
Compliance and Governance:
oEnsure adherence to internal quality standards client-specific requirements and relevant regulatory guidelines.
oParticipate in internal and external quality audits as required.
oSupport the implementation and maintenance of quality management systems (e.g. ISO certifications).
Collaboration and Communication:
oWork closely with cross-functional teams to address quality issues and implement solutions.
oCommunicate effectively with stakeholders regarding quality performance challenges and improvement initiatives.
oParticipate in team meetings and contribute to a collaborative and quality-focused environment.
Qualifications we seek in you!
Minimum Qualifications:
Any graduate
Experience in a quality control or quality assurance role
Strong understanding of quality control principles methodologies and tools.
Excellent analytical and problem-solving skills with the ability to interpret data and identify trends.
High level of attention to detail and accuracy.
Strong written and verbal communication skills including the ability to prepare clear and concise reports and present findings effectively.
Proficiency in MS Office Suite (Excel Word PowerPoint).
Ability to work independently and as part of a team.
Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Preferred Skills:
Experience with specific quality management systems (e.g. Six Sigma Lean).
Familiarity with data visualization tools.
Experience in conducting training or providing coaching on quality standards.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.