Customer Experience Project Manager
Customer Experience Project Manager
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Job Description
At YETI we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here youll have the opportunity to create exceptional meaningful work and problem solve with innovative team members by your side. Together youll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.
As the the Customer Experience Project Manager you will lead planning execution and delivery of strategic initiatives. Youll serve as a key liaison between cross-functional teams including IT Operations Finance Supply Planning and eCommerce to ensure alignment prioritization and successful implementation of high-impact projects. This role requires a strong project management foundation excellent communication skills and the ability to drive results in a fast-paced collaborative environment.
Responsibilities:
Lead end-to-end project management for the Customer Experience team from planning through execution and post-launch analysis.
Develop and maintain project plans timelines along with roadmaps to track milestones dependencies and deliverables.
Guide initiative prioritization based on complexity resource and business value.
Track key metrics dependencies and post-launch outcomes for continuous improvement.
Organize and lead meetings workshops UAT sessions and design reviews.
Facilitate cross-functional collaboration and ensure alignment on priorities and timelines.
Communicate status risks and outcomes to leadership via reports and presentations.
Serve as liaison between internal and external teams.
Develop processes for the efficient sharing of ideas filtering for value creating of projects and management of each request across a spectrum of initiatives from large projects to minor site enhancements
Act as a conduit for cross-functional initiatives throughout YETI ensuring alignment on initiatives requirements prioritization and importance/agreement of timelines/milestones
Identify and quickly resolve project roadblocks manage risks and issues related to projects.
Qualifications and Attributes:
Bachelors degree .
Greater than 4 years of project/program management experience preferably in Customer Experience Operations or cross-functional business environments.
Proficiency in project management tools (e.g. Jira Confluence etc.).
Experience with Salesforce and SAP Solutions preferred
Strong communication facilitation and stakeholder management skills.
Proven ability to manage multiple projects simultaneously and drive alignment across teams.
Strategic thinker with strong analytical and problem-solving capabilities.
Highly organized detail-oriented and proactive in identifying and resolving issues.
Able to communicate effectively within and across teams functional units and senior management levels.
Independent curious ambitious and thrives in an environment engaging with multiple stakeholders.
Demonstrate strong negotiation and relationship building skills.
Strong influencer with proven ability to partner with peers.
Ability to think strategically and analytically in a fast-paced environment.
Excellent written and spoken communication skills including the ability to present complex concepts clearly and concisely.
Comfortable in ambiguity and implementing process and structure when needed.
PMP certification is a plus.
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Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse equitable and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.
If you require accommodation in order to apply for a job please contact us at
Required Experience:
IC
Employment Type
Full-Time
