Luxury Reservation Sales Consultant

What Youll be Doing:

• Engage with Guests: Answer inbound calls in an unscripted conversational manner while assisting with room and suite reservations for our luxury brands around the world including iconic properties like the Fairmont Banff Springs Fairmont Le Chteau Frontenac the Sofitel Montral and many others
• Create Memorable Experiences: Guide your guests in choosing their ideal room and package turning their moments into lasting memories with your sales expertise and personalized recommendations
• Use Your Creativity: As an Accor Heartist (Heart Artist) youll bring warmth and creativity to every conversation personalizing your offers to provide your guests with unique and authentic experiences while infusing our hospitality with creativity and passion
• Support Our Commitments: Uphold our standards of sustainability and ethical hospitality by embodying our values in every interaction
• Pioneering a new and innovative approach to hospitality

Whats In It for You:

Going beyond service standards and traditional employee value propositions we provide personalized attention welcoming atmospheres and proactive wellbeing initiatives

• $21.13 hourly which includes a $1.50 hourly premium for French language skills
• $19.63 hourly for English only
• Earn an additional $1.00 per hour shift premium for hours worked after midnight
• 4 weeks paid vacation 13 paid statutory holidays fully paid training the position features a rotating work schedule providing periodic weekends off
• Remote Work Flexibility: After successfully completing a 4-week fully paid and personalized onsite training program in Moncton (conducted in a small group setting) you will enjoy the flexibility and convenience of working remotely from home
• Comprehensive Benefits: Medical and dental coverage is provided for you and your family with all premiums paid by the company and a company matching pension plan of up to 5%
• Annual wellness subsidy of $300 to invest in your well-being
• Travel Discounts: Enjoy exclusive discounted rates at our iconic Accor luxury hotels around the world
• Work in an environment that prioritizes genuine care

Qualifications :

What You Need to Be Successful: 

• Professional-level fluency in English required; fluency in French is an asset.
• Experience and/or education in Hospitality Tourism Sales Customer Service or Contact Centre combined with a passion for helping others
• Multitask Efficiently: Seamlessly navigate multiple software systems while communicating with guests to offer smooth efficient service

Availability Location and Internet: 

• Must be legally able to work full time in Canada
• Must be able to work from 5:30pm to 2:00am or 6:30pm to 03:00am (your choice) including weekends and holidays with periodical weekends off
• This is a full-time permanent career opportunity part-time or student summer positions not available
• This is a remote (work from home) role; you must reside in and be working from NB NS or PEI
• Must attend 4 weeks of onsite initial training at our Moncton Centre; travel and accommodation provided for qualified candidates
• Must have a suitable home workspace and a high-speed direct internet connection

Additional Information :

Your Team: Youll be joining a diverse multicultural and welcoming group of well-travelled professionals who are passionate about what they do every day.

Fostering meaningful connections and inclusivity we celebrate diverse cultures creating an environment where everyone can be themselves. 

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why Accor Global Reservation Centre
We value diversity sustainability and community impact. Youll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.
Embodying our commitment we accelerate sustainability through carbon footprint reduction ethical innovation awareness raising and fostering exemplary behaviors among both Guests and Partners.
We support you to learn and grow every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.

How to Apply:     Use Keyword: Moncton

Connect with us on Facebook Instagram and LinkedIn to discover more about us our unique workplace culture and exciting opportunities! To find us search for Accor Global Reservation Centre Moncton

Hospitality is a work of heart!

Remote Work :

Yes

Employment Type :

Full-time