Program Mentor Trainer
Program Mentor Trainer
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$ 49800 - 74600
1 Vacancy
Job Description
If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
Primary Responsibilities
- Designs and facilitates training sessions for mentors across various academic programs and service models
- Collaborates with Mentor Operations teams to align training with performance and quality expectations
- Develops and organizes training materials resources and certification modules
- Supports ongoing improvement of mentor training through feedback assessments and learning analytics
- Stays current with mentoring best practices and translates industry trends into impactful learning experiences
- Partners with Mentor Strategy & Operations leaders to ensure consistent and relevant mentor development
- Participates in team meetings cross-functional collaboration and continuous learning initiatives.
- Performs other related duties as assigned.
This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.
Qualifications
Knowledge Skills and Abilities
- Strong facilitation and presentation skills for both virtual and in-person training
- Ability to create inclusive and engaging learning environments
- Strong interpersonal skills and the ability to build rapport across diverse populations
- Proficiency in written and verbal communication
- Ability to work independently and meet deadlines with minimal supervision
- Must maintain confidentiality and comply with FERPA and WGU policies
- Adaptability to work in a dynamic remote-first environment
- Ability to provide excellent service to internal stakeholders and learners
- Availability to travel for summits or training retreats (up to 25%).
Education
- Bachelors degree required.
Experience
- 3 years of experience in training; experience developing and delivering training involving complex subject matter.
- Experience with CRMs learning platforms or learning management systems (LMS).
Preferred Qualifications
- Masters degree preferred.
- Experience in coaching mentoring or adult learning
- Certifications in training or coaching (e.g. Prosci Instructional Design Trainer Certification)
- Experience designing e-learning content
Physical Requirements:
- Remote work with standard office equipment use
- Occasional travel required (e.g. WGU Summits mentor retreats)
- Requires prolonged sitting concentration and interaction via virtual platforms
- Reasonable accommodations provided for individuals with hearing or visual impairments
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
Employment Type
Full-Time
